Senior Implementation Consultant

Recruiter:

Pillango Placements

Job Ref:

PTA003687/MM

Date posted:

Tuesday, March 31, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Ready to turn client requirements into fully functional solutions?

As the Senior Implementation Consultant, you will lead the setup, configuration, and optimisation of insurance solutions for business clients—ensuring systems are aligned to operational needs and delivered to a high standard.

POSITION INFO:

Purpose of the Role

Implement and configure insurance platform solutions for business clients
Analyse client requirements and translate these into system and process configurations
Support clients through the full implementation lifecycle, ensuring optimal system performance

A key summary of the job specification is outlined below. Full details are available after initial contact and a successful CV review.

Note: This is a hybrid position, based in Johannesburg North.

Key Responsibilities

Information and Business Advice
Provide specialist advice on resolving complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.
Customer Service
Provide a quality service to customers. Responsibilities may include dealing with complex queries and investigating and resolving customer problems.
Client & Customer Management (Internal and External)
Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
Regulatory and Compliance Management
Ensure regulatory compliance by regularly reviewing the product suite.
Operational Compliance
Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Project Reporting and Review
Contribute to project and program reporting and review by organising meetings and by preparing project and/or program papers (e.g., agendas, reports, and presentations).
Solutions Analysis
Determining the clients needs via consultation, business analysis and targeted observations.
Interpret data and identify possible answers (navigating a wide variety of processes, procedures and precedents).
Needs Assessment / Analysis
Explore issues or needs, establishing potential causes and barriers as well as related issues.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Qualifications

Insurance-related Degree, Diploma, or Certification (Essential)

Skills & Experience

5–10 years’ experience in short-term insurance underwriting (Essential)
Experience working on insurance platforms / administration systems (Essential)
Data analysis exposure (Advantageous)
Strong communication, problem-solving, and analytical skills
Proficiency in MS Office and general computer systems

Additional Information

The final remuneration package will be market-related and aligned to experience, qualifications, and overall value offered.

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