Project Specialist: Porting

Recruiter:

Vox Telecommunications

Job Ref:

JHB000695/PM

Date posted:

Sunday, April 10, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

JOB SUMMARY:
Project Specialist to set project goals and ensure that the project is completed according to schedule. The Project Specialist is also responsible for scheduling meetings and documenting project decisions.

JOB DESCRIPTION:

Job Responsibilities

Create project schedules.
Maintain project budgets.
Schedule meetings.
Record important decisions made in meetings.
Prepare progress reports.
Create progress presentations for senior management.
Ensure that team members meet deadlines.
Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails.
Call Centre Environment Answer Inbound Calls to the Number Transfer Ring Group
Meet or exceed productivity metrics.
Manage Number Transfer issues that fall outside the normal process.
Monitor port requests from inception to completion by case matrix
Work closely with 8x8 s underlying local exchange carriers (LEC) to facilitate phone number transfers

Job Skills

Assist Processing Premium Directory Listings.
Enable ported telephone numbers.
Troubleshoot porting problems.
Serve as a liaison between providers and end users for porting requests
Assist managing project requests and serve as point of contact for designated accounts.

Minimum Requirements

Grade 12
degree in business management, project management or a related field
Prior experience as a project specialist, project manager or a similar position.
Working knowledge of VoIP industry.
Experience with LNP processes preferred.
Experience with telecom industry desirable
Working knowledge of VoIP industry.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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