Quality Assurance Analyst

SUMMARY:
New Vacancy!! Our leading client in the FMCG Sector is looking to employ a Quality Assurance Analyst to join their dynamic team in Gqeberha/Port Elizabeth.

POSITION INFO:
Job Responsibilities:

• Follow up and coordinate the closure of non-compliances for the industrial site.
• Effectively manage client complaints and internal non-conformities using tools defined by the company.
• Respond to / coordinate customer reports and information requests.
• Ensure that corrective actions are executed.
• Lead Inspections/audits in the plant, regarding Food Safety; as continuous improvement tool.
• Conduct Food Safety Culture
• Management of documentation.
• Keep product specifications and packaging specifications updated according to the production plan, verifying customer contracts
• Keep customer web platforms updated with information required by the company.
• Questionnaires and documentation required by the client.
• Keep mandatory indicators and area information systems up-to-date
• The management of standards: keep the procedures and specifications updated and ensure these complied with. Conduct training for operations so that the employees are trained in procedures.
• Management of the pest control program in operations. Follow-up of corrective actions.
• Support in external audits of clients and certifications.
• Claims to Suppliers: follow up on claims that may arise throughout the season.
• Follow up supplier audits.
• Oversee the execution of the masterplan quality control inputs. Facilitate tests of new inputs in the plant.
• Support execution of the Sanitization Masterplan.

• Relevant university degree/ Or relevant Quality Assurance diploma/courses
• 1-2 Year of Experience in Quality Assurance Systems of Food/Beverage Industries or other related manufacturing industries
• Experience in implementation of GFSI norms (BRC-FSCC22000-FSI)
• Experience in customer support
• Experience training teams
• Manage the processing of customer complaints
• Manage internal non-compliance.