Quality Manager

SUMMARY:
We’re looking for an experienced Quality Manager for a well-established marketing and manufacturing company with a strong presence in the personal care industry, operating both locally in South Africa and internationally. Based in Amanzimtoti.

POSITION INFO:
Duties and Responsibilities:

• Manage both quality control and quality assurance to ensure that final product continually meets the standards required, ensuring customer satisfaction
• Manage workflow and quality of output
• Ensure all policies, procedures and quality initiatives are effectively implemented
• Implement Quality Objectives in line with business objectives
• Investigate customer complaints and ensure effective measures are put in place to prevent reoccurrence
• Provide accurate feedback to relevant stakeholders
• Investigate root causes of defects and nonconformances and recommend solutions for quality issues
• Lead quality and system related audits
• Work with management teams to provide recommendations and solutions to quality issues
• Work closely with supply chain, operations and marketing teams to ensure quality is always maintained
• Conduct risk assessments and ensure effective control measures are in place
• Report on the quality of products throughout all phases of production
• Assess and review all quality control verification checks to ensure conformance
• Manage the control and standards of the laboratory, laboratory equipment and housekeeping, ensuring reliability and functionality
• Onboard and train new quality team members
• Manage consumable budget for laboratories
• Stay up to date with new quality control techniques and methods

• Bachelor of Science degree or equivalent
• 5 years post qualification experience (preferably in FMCG environment)
• 3 years Proven Leadership Experience
• Good understanding of ISO standards and requirements (9001 and 22716)
• Experience working with multi-discipline teams
• Good computer skills
• Excellent communication skills (verbal, written and presentation)
• Excellent decision-making skills
• Ability to lead and manage a team with a hands-on approach – proven track record
• Strong analytical and problem-solving ability (use logic and reasoning-based approach to ensure the best solution is implemented)
• Be able to write clear, concise and informative reports that highlight the main findings
• Be able to discuss quality standards and how to accomplish them with other employees
• Attention to detail
• Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions
• Interpersonal skills
• Ability to operate under deadlines while still meeting standards
• Ability to multi-task and work under pressure