SUMMARY:
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POSITION INFO:
POSITION OVERVIEW We are seeking a proactive, technically skilled and hands-on Repair & Maintenance Engineer to join our team in Sandton, Johannesburg. The successful candidate will be responsible for diagnosing, troubleshooting, repairing, maintaining and upgrading electronic and technical products, with a particular focus on security cameras, digital recorders and related electronic equipment. Candidates with hands-on repair experience in CCTV\/security products, mobile phone repairs, consumer electronics, electronic equipment, appliances or other technical repair environments will be considered. The role requires strong technical problem-solving ability, attention to detail, good documentation practices and the ability to communicate effectively with customers, colleagues and management. KEY RESPONSIBILITIES Technical Repair & Troubleshooting • Diagnose, investigate and resolve technical faults relating to electronic, mechanical, optical, software and hardware components. • Perform hands-on repair, adjustment, rework and maintenance of security cameras, digital recorders and other electronic products. • Troubleshoot electronic circuits, components, connectivity issues and product faults. • Identify the root cause of technical problems and implement appropriate corrective actions. • Repair defective products in accordance with company quality standards and approved repair procedures. • Conduct testing and quality checks following repairs to ensure products meet required specifications. • Perform software updates, firmware upgrades and other product-related technical updates as required. • Use appropriate diagnostic tools, testing equipment and technical procedures to identify faults and complete repairs. • Interpret basic product and camera structural drawings, diagrams and technical documentation. Customer & Technical Support • Respond to customer service requests and technical concerns in a timely and professional manner. • Consult with customers and users to understand technical problems and determine appropriate solutions. • Provide clear technical guidance and troubleshooting assistance where required. • Communicate repair findings, technical issues and recommended solutions to customers and relevant internal stakeholders. • Escalate complex or unresolved technical matters to the Maintenance Supervisor or relevant technical personnel. • Maintain professional communication with customers, colleagues, management and other related parties at all times. Repair Records, Reporting & Analysis • Accurately record all repairs, faults, resolutions, software updates and related technical information in the company's systems. • Maintain accurate records of service requests and repair activities. • Analyse repair information and identify recurring faults, trends and opportunities for improvement. • Prepare reports and provide feedback to the Maintenance Supervisor regarding repair activities and product performance. • Track the results of product and process improvements. • Provide recommendations and practical solutions to improve product quality, repair efficiency and reliability. Maintenance & Process Improvement • Assist with preventive repair, maintenance and product upgrade projects. • Assist in standardising the repair area, processes, methods, tools and equipment to improve efficiency and quality. • Identify opportunities to improve repair procedures and reduce recurring product faults. • Assist with initiatives aimed at improving product quality and technical performance. • Assist the Maintenance Supervisor with special technical projects as required. • Assist with monitoring and controlling repair inventory, spare parts, tools and technical supplies where required. Teamwork & Training • Work collaboratively with repair staff, customer service personnel and management to ensure repair services meet company quality standards. • Assist the Maintenance Supervisor with assigning and coordinating service requests where required. • Assist with training and developing customer service and repair personnel on relevant technical processes. • Share technical knowledge and provide guidance to colleagues where appropriate. • Participate in training seminars and technical development programmes as requested. • Assist other team members with technical and operational duties as required. General Duties • Maintain a clean, organised and professional repair and working environment. • Ensure tools, equipment and materials are used correctly and safely. • Follow all company safety, security and quality procedures. • Maintain open communication with the Maintenance Supervisor and management. • Represent the company professionally at all times. • Perform other reasonable technical, repair and maintenance-related duties as assigned. MINIMUM REQUIREMENTS • Relevant qualification in Electronics, Electrical Engineering, Mechanical Engineering, Information Technology, Computer Science, Engineering or a related technical field. • Minimum 3 years' hands-on technical repair or maintenance experience. • Practical experience working with electronic, mechanical or technical equipment. • Strong understanding of electronic components, circuits and troubleshooting principles. • Ability to diagnose and repair technical faults using appropriate tools and equipment. • Ability to understand basic technical drawings, diagrams and product structures. • Proficiency in Microsoft Office applications. • Good technical documentation and record-keeping skills. • Good communication and interpersonal skills. • Strong problem-solving and analytical ability. • Ability to work independently as well as within a team. PREFERRED EXPERIENCE The following experience will be highly advantageous: • CCTV \/ surveillance product repair experience. • Security camera and\/or DVR\/NVR repair experience. • Electronic equipment repair. • Mobile phone or smartphone repair. • Consumer electronics repair. • Appliance or electronic device repair. • Hardware repair and maintenance. • PCB\/electronic circuit troubleshooting. • Experience with firmware\/software updates on electronic products. • Experience working in an RMA, repair centre, technical workshop or after-sales environment. • Experience analysing recurring product faults and repair trends. • Experience working with diagnostic and testing equipment. Candidates from mobile phone repair, consumer electronics repair, CCTV repair, electronic equipment repair and similar technical repair environments are encouraged to apply. KEY COMPETENCIES • Hands-On Technical Repair • Electronic Troubleshooting • Hardware & Software Support • CCTV \/ Security Product Repair • Electronic Circuit Troubleshooting • Mechanical & Optical Troubleshooting • Diagnostic Tools & Equipment • Firmware & Software Updates • Fault Finding & Root Cause Analysis • Preventative Maintenance • Technical Documentation • Repair Records & Data Analysis • Quality Control • Problem Solving • Customer Service • Communication • Planning & Organisation • Teamwork • Technical Training • Process Improvement • Attention to Detail PERSONAL ATTRIBUTES The successful candidate should demonstrate: • Strong technical aptitude and practical problem-solving ability. • A hands-on approach to diagnosing and repairing technical equipment. • Excellent attention to detail and accuracy. • Ability to work efficiently under pressure. • Strong customer-service orientation. • Good organisational and time-management skills. • Willingness to learn new products, technologies and repair procedures. • Ability to communicate technical information clearly. • A professional and collaborative approach to working with colleagues and customers. • Strong commitment to quality and continuous improvement. PHYSICAL REQUIREMENTS The role may require the successful candidate to: • Sit, stand and walk for extended periods when required. • Use hands and fingers for detailed technical repair work. • Handle, manipulate and inspect small electronic components. • Reach with hands and arms. • Bend and lift equipment or materials. • Lift light to moderate weights where required. • Demonstrate good finger dexterity and hand-eye coordination. • Perform tasks requiring close and distance vision and the ability to adjust focus.
