Regional HR Manager

SUMMARY:
Job Title: Regional Human Resources (HR) Manager
Location: KZN/ Durban -based, with regional travel
Industry: Logistics / Courier Services
Reports To: National HR Manager/Head of HR

Job Purpose:
The Regional HR Manager is responsible for overseeing all HR functions across multiple courier and logistics branches within the assigned region. This role focuses on strategic HR management, talent acquisition, industrial relations, compliance, performance management, and workforce planning to support operational efficiency. The position requires a hands-on, dynamic individual who can balance strategic HR objectives with daily operational needs in a fast-paced logistics environment.

POSITION INFO:
Key Responsibilities:

Strategic HR Leadership

• Partner with regional and branch management to align HR strategies with operational goals.
• Drive regional HR initiatives that support employee engagement, productivity, and retention.
• Provide strategic input into workforce planning and organizational development.
• Contribute to the formulation and implementation of HR policies and procedures.

• Oversee end-to-end recruitment for the region, ensuring timely placement of key operational and support roles.
• Ensure compliance with recruitment processes and employment equity goals.
• Support talent pipeline development through succession planning and internal promotions.
• Collaborate with management to identify training needs and implement learning programs.

• Manage all IR matters, including grievances, disciplinary processes, and CCMA cases.
• Advise line management on labour legislation, policies, and procedures.
• Maintain constructive relationships with employees and trade unions where applicable.
• Ensure fair and consistent application of disciplinary and performance management processes.

• Ensure all employee files, contracts, and records are accurately maintained and compliant with legislation.
• Oversee timekeeping, leave management, and payroll input accuracy.
• Monitor compliance with the BCEA, LRA, and other relevant labour laws.
• Conduct HR audits to ensure consistency across sites.

• Implement and monitor performance management systems across the region.
• Support line managers in setting objectives, conducting reviews, and addressing underperformance.
• Identify performance trends and recommend interventions to improve employee output.

• Foster a positive work culture across branches through engagement initiatives.
• Conduct regular site visits to interact with staff and identify potential concerns.
• Promote employee wellness, morale, and motivation programs.

• Prepare regional HR reports covering headcount, turnover, absenteeism, and disciplinary actions.
• Analyze HR data to identify trends and support decision-making.
• Provide input for regional HR budgets and cost management.

• Bachelor’s Degree or National Diploma in Human Resources Management, Industrial Relations, or related field (essential)
• Postgraduate qualification in HR or Labour Law (advantageous)

• Minimum 5–8 years’ HR generalist experience, with at least 3 years in a managerial role
• Previous experience within the logistics, courier, or supply chain industry (essential)
• Proven experience managing a multi-site workforce

• Strong understanding of BCEA, Bargaining Council relevant knowledge, LRA, EE Act, and Skills Development Act
• Excellent knowledge of HR practices, IR processes, and payroll input management
• Strong communication, negotiation, and conflict resolution skills
• Proficiency in MS Office and HRIS systems
• Valid driver’s license and willingness to travel regionally
• Key Competencies:
• Strategic thinking and business acumen
• High emotional intelligence and interpersonal sensitivity
• Leadership and people development
• Problem-solving and decision-making under pressure
• Confidentiality and professionalism
• Strong organizational and reporting skills