Regional HR Officer

SUMMARY:
We are recruiting a dynamic and hands-on Regional HR Officer to drive the delivery of comprehensive HR support across a group of retail stores, primarily located in the Western Cape Coastal Region including Northern Suburbs, Cape Winelands, Overberg, Garden Route and Eastern Cape . The successful candidate will closely with Regional and Branch Management to execute key HR functions, including recruitment, performance management, employee development, payroll coordination, and HR administration. 

The successful candidate will play a vital role in fostering a high-performance, values-driven culture, while ensuring compliance with South African labour legislation and company policies. Responsibilities also include managing industrial relations, representing the company at CCMA where required, and supporting succession planning and talent development initiatives.

This is an exciting opportunity for a passionate HR professional to contribute to business growth within the sporting retail sector by building strong teams, enhancing employee engagement, and driving operational excellence.

POSITION INFO:
KEY DUTIES

• Recruitment and selection
• Payroll and HR administration controls
• Performance management
• Learning and development, staff development and succession
• Industrial relations, CCMA and Labour Law Compliance
• Employee engagement and culture

• Payroll Submission - Accuracy and Meeting of Deadlines
• Training and Development - Execution of the National Training Calendar (Region)
• Regional (Store) Manpower Costs (incl. Salaries, Overtime, Contracts, Casual Wages) - Budget
• Specialist Targets (Region): No. of People and No. of Specialist Badges
• Recruitment - Time to fill vacancies
• Labour Turnover % (Region): Below the Chain Average
• HR Compliance - incl. managing Employment Equity + OHASA risk (Region)
• CCMA Resolution Rate - % of disputes resolved before Arbitration (Region)

• Ability to build trusted relationships with Senior Management and Departmental /Line Managers (across Divisions)
• Strong Communication Skills (Written and Verbal)
• Ethical Leadership and Team Development Skills
• Strong Planning, Personal Organization and HR Administration Capabilities
• Accountability and Execution
• In-depth knowledge of HR Best Practices and Labour Legislation (South Africa)
• Problem-Solving and Conflict Resolution Skills
• Strong Customer Service Orientation

• High Level of Integrity, Confidentiality and Professionalism
• Operational Expertise in HR
• Pro-active Problem Solver
• Resilience and Agility
• Emotional Intelligence and Empathy
• Discretion and Cultural Sensitivity
• Influence and Collaboration