Regional Operations Manager | South Africa | Permanent

SUMMARY:
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POSITION INFO:

Lead the operational performance of a multi-property hospitality and gaming portfolio. Shape strategy, drive commercial results, and elevate guest experience across a complex regional operation.

This senior leadership role is responsible for overseeing the operational standards, financial performance, and strategic alignment of a portfolio of hotel and casino properties across Southern Africa. The position ensures consistent delivery of brand standards, regulatory compliance, and operational excellence while driving sustainable revenue growth across gaming, hospitality, conferencing, and entertainment offerings.

Working closely with property leadership teams, the Regional Operations Manager provides strategic oversight to General Operations Managers and ensures that corporate strategy is translated into high-performing operations on the ground. The role combines commercial acumen, regulatory awareness, and strong leadership capability to manage performance across multiple sites and jurisdictions.

Our client is a well-established hospitality and gaming group operating integrated resort destinations across Southern Africa. The organisation is recognised for delivering premium guest experiences while maintaining strong governance, operational discipline, and long-term commercial sustainability.

What You’ll Do

• Provide operational oversight across a portfolio of properties in South Africa and Botswana
• Lead and develop General Operations Managers, ensuring accountability and strong leadership capability
• Drive operational efficiency and performance improvements across all property functions
• Implement revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment operations
• Oversee budgeting, forecasting, financial reporting, and portfolio performance management
• Ensure full compliance with gaming regulations, hospitality legislation, licensing frameworks, and labour laws across jurisdictions
• Strengthen guest experience standards and ensure consistent service excellence across all properties
• Manage relationships with regulators, government bodies, tourism authorities, and strategic stakeholders
• Support succession planning, leadership development, and regional transformation initiatives
• Align regional operations with group strategy, governance, and risk management frameworks

What You Bring

• 10+ years senior leadership experience within hotel, casino, gaming, or integrated resort operations
• Proven track record in driving operational strategy, revenue growth, and service excellence
• Experience managing multi-property portfolios and complex operational environments
• Strong financial management capability including budgeting, forecasting, and performance analysis
• Experience operating across multiple regulatory jurisdictions
• Demonstrated ability to manage high-level stakeholder relationships including regulators and government bodies
• Exposure to expansion, refurbishment, or development projects advantageous
• Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field