Regional Operations Manager

SUMMARY:
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POSITION INFO:

About the Role:
We are seeking an experienced and dynamic Regional Operations Manager to oversee and drive operational excellence across our branches within the region. The successful candidate will be responsible for ensuring efficiency, compliance, and profitability while leading and motivating teams to achieve business objectives.

Key Responsibilities:

• Oversee daily operations across multiple branches within the region.

• Develop and implement operational strategies to improve efficiency and performance.

• Monitor KPIs, budgets, and targets to ensure profitability and growth.

• Lead, mentor, and support branch managers and operational teams.

• Ensure compliance with company policies, procedures, and regulatory requirements.

• Drive customer satisfaction through service excellence.

• Identify opportunities for process improvement and cost reduction.

• Report on regional performance and provide recommendations to senior management.

Requirements:

• Proven experience as an Operations Manager or Regional Manager (minimum 5 years).

• Strong leadership, communication, and problem-solving skills.

• Ability to manage multiple sites and teams effectively.

• Solid understanding of budgeting, financial management, and reporting.

• Excellent organizational and strategic planning abilities.

• Willingness to travel within the region.

• Relevant tertiary qualification in Business Management/Operations (advantageous).