Regional and Complex Manager

SUMMARY:
Our client in the hospitality industry is looking for a Regional and Complex Manager to join their team.

POSITION INFO:
Roles and Responsibilities
Duties & Responsibilities

• Supervise daily Staff floor operations across gaming, hospitality, entertainment and guest service functions
• Lead and manage floor staff, including waiters, bartenders, cleaning and other operational personnel
• Ensure compliance with all Client regulations and internal controls
• Monitor staff activity and resolve service disputes professionally
• Conduct regular inspections to ensure cleanliness, safety, and service standards of Uniform and equipment
• Prepare shift reports and support management in operational planning
• Manage Biometric data and ensure effective time management from all staff on complex
• Assist the Client with operational requirements from a service provider perspective
• Foster a positive and energetic environment for both staff and guests
• You will be working in Vanderbijlpark 80% of the time with additional 20% being on the road to sites within 50km
• You will be expected to report to Newton head office twice a month

• Minimum 4 years of experience in casino or hospitality management
• Strong understanding of hospitality and entertainment operations
• Exceptional leadership, communication, and problem-solving skills
• Ability to manage high-pressure situations with professionalism
• Flexible availability (nights, weekends, and holidays required)
• Must have own reliable transport
• Must be willing to travel 20% of the time to other sites - Fuel compensation will be provided