Relationship Manager

SUMMARY:
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POSITION INFO:

KEY PERFORMANCE AREAS:

• Creative business development approach
• Thorough business planning
• Strong customer and stakeholder relations
• Strong communication and deal making
• In depth product, service and market knowledge of MFN offerings.
• Net activation/sales target management
• High work ethics
• Customers consultations, customer sales, activation, reseller management and contractor engagement
• Laise with the store for effective customer installation and query resolutions.
• Compliance and reporting
• Service Execution and customer care.
• Administration

DUTIES AND RESPONSIBILITIES:

The RM is responsible for assisting the Business Owner Emerging with the following:

3.1 Creative Business Development and Increase Uptake

• Ensure that MFN is the preferred solution provider to Emerging Markets, MDUs and businesses within the Nova in focus areas.
• Identify new opportunities through continuous assessments of activities in target areas by engaging communities, resellers and business forum to drive penetration with Nova areas.
• Position MFN for prime opportunities by selling the organization’s capabilities and solutions to the target market.
• Oversee proposal development through creating offers that provide the best affordable value and ensure that proposals address the account’s key issues, needs and requirements.
• Do continuous follow-up on all enquiries and proposals and collect information on unsuccessful proposals.
• Promote MFN to schools and business so we can sell our service to the communities.
• Laise with store and regional structures to drive growth in Nova areas

3.2 Thorough Business Planning

• Gather detailed customer and end user information to make a competent organizational approach to potential deals.
• Produce detailed customer sales plans in line with the client’s requirements and the current MFN marketing/sales drive plans.
• Plan marketing and sales activities (e.g. open days, info sessions, marketing days) according to MFN’s strategy and planning requirements.

3.3 Strong Client Relations

• Knowledge of the area, business and political dynamics, is required.
• Develop and maintain a well-coordinated internal relationship with key decision makers within the customers and MFN.
• Ensure that there is regular two-way communication between the customers/stakeholders and MFN to provide strong MFN representation and set proper stakeholder expectations.
• Understand the stakeholder capabilities and service, and effectively map MFN services and products accordingly.

MINIMUM QUALIFICATION REQUIREMENTS

• Relevant post Matric (diploma or degree qualification) would be recommendable preferably in the ICT space.
• Minimum 5 years’ sales experience in a similar environment.
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