Reservations Agent

SUMMARY:
Leading Inbound DMC based in Cape Town is looking for a dynamic and driven Reservations Agent.
 
This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.
 
You will report directly to the Leisure Groups Team Leader.

POSITION INFO:
Duties:

Set up and manage Block-Booking Allotments in collaboration with the GMO.
Recommend and manage alternative suppliers / products that align with company requirements.
Maintain Block-Bookings for Series and ADHOC groups and update allotment grids.
Monitor and manage Block-Booking inventory, ensuring updates for both FIT and ADHOC bookings.
Ensure adherence to cancellation policies.
Provide booking statuses upon request for tour block-bookings.
Inform Groups & Product departments of any supplier changes (e.g., closures, renovations).
Assist the department with Product-related requests
Notify Consultants and follow up on supplier deposit payments.
Cancel services before release dates as per tour availability and update grids.
Negotiate with suppliers with strict policies before incurring charges.
Cancel suppliers for unconfirmed tours and update grids.
Ensure duplicate or unwanted suppliers are cancelled.
Arrange extra services as required (e.g., restaurant reservations, activities like kayaking).
Book tour extensions

Quoting Support

Prepare supplier rate comparisons for the current vs. previous year, including increase ratios.
Evaluate rate increases and provide a comparative analysis to Management.
Assist in negotiating supplier rates with the Product department to secure better pricing.
Input contracted rates into Tour Quoting and Invoice Calculation Templates.

Others

Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
Maintain a clear, concise, and effective communication style with clients, Management, and the team.
Attend industry events, trade shows, and networking opportunities to promote the company.

Requirements:

Diploma or degree in Tourism, Hotel Management or Events Management.
Minimum of 5 years of experience in Group Travel or Hotel Reservations.
In-depth knowledge of South Africa as tourism destinations
Proven ability to manage complex bookings and to handle pressure and tight deadlines.
Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
A proactive, problem-solving attitude and ability to work independently as well as part of a team.
Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
Ability to establish and maintain effective working relationships with both clients and suppliers.
Advanced knowledge of Microsoft Office and proven track record in use thereof.
Knowledge of Tourplan is of advantage

Benefits

Competitive salary with performance-based incentives.
Opportunities for Career Growth and Development.
Travel perks and discounts.
A dynamic and supportive work environment.