Reservations Team Lead

SUMMARY:
POSITION
Reservations Team Lead
VACANCY ALERT
01 April 2026
REGION
Bryanston, Johannesburg

Are you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.
Scope & General Purpose:
-
Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media
-
Promoting sales, cross selling and upselling of various products withing the portfolio
-
Reservation status Management and SOP implementation
-
OTA management
-
Team Training and support
-
Managing cancellations, modifications, and refund requests efficiently.
-
Maintain compliance with all company policies and procedures.
-
Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team
-
Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management
-
Prepare expected arrival reports and managing the communication process to lodge operations teams.
-
Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.
-
Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.
-
Be flexible in supporting other operational areas when required.
Requirements:
-
Proven experience in a similar role or as a senior reservation’s consultant
-
A team player with high level of dedication and leadership
-
Excellent computer skills (MS Office, MS Excel, PowerPoint)
-
PMS system knowledge - Nebula, eRes and Opera would be
-
advantageous
-
Proficiency in English
-
Well-organized with good time management
-
Excellent verbal and written communication skills
SYSTEM REQUIREMENTS
▪
Microsoft Office
▪
eRES / Nebula, Opera Cloud & Apex, CRM
LEVEL
Superior/Team Lead
MINIMUM EXPERIENCE & REQUIREMENTS
Minimum 6 years’ experience in a tourism/travel call centre or
reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.
- Must have a good command of the English language with exceptional
writing skills.
- Solid interpersonal skills
- Valid RSA ID
- Dynamic
- Self-Starter
- Problem Solving
- Strong leadership skills
- Flexible
- Presentable Appearance
SALARY
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package. The remuneration will be discussed at the interviews or upon individual requests.

POSITION INFO:
POSITION
Reservations Team Lead
VACANCY ALERT
01 April 2026
REGION
Bryanston, Johannesburg

Are you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.
Scope & General Purpose:
-
Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media
-
Promoting sales, cross selling and upselling of various products withing the portfolio
-
Reservation status Management and SOP implementation
-
OTA management
-
Team Training and support
-
Managing cancellations, modifications, and refund requests efficiently.
-
Maintain compliance with all company policies and procedures.
-
Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team
-
Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management
-
Prepare expected arrival reports and managing the communication process to lodge operations teams.
-
Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.
-
Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.
-
Be flexible in supporting other operational areas when required.
Requirements:
-
Proven experience in a similar role or as a senior reservation’s consultant
-
A team player with high level of dedication and leadership
-
Excellent computer skills (MS Office, MS Excel, PowerPoint)
-
PMS system knowledge - Nebula, eRes and Opera would be
-
advantageous
-
Proficiency in English
-
Well-organized with good time management
-
Excellent verbal and written communication skills
SYSTEM REQUIREMENTS
▪
Microsoft Office
▪
eRES / Nebula, Opera Cloud & Apex, CRM
LEVEL
Superior/Team Lead
MINIMUM EXPERIENCE & REQUIREMENTS
Minimum 6 years’ experience in a tourism/travel call centre or
reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.
- Must have a good command of the English language with exceptional
writing skills.
- Solid interpersonal skills
- Valid RSA ID
- Dynamic
- Self-Starter
- Problem Solving
- Strong leadership skills
- Flexible
- Presentable Appearance
SALARY
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package. The remuneration will be discussed at the interviews or upon individual requests.