SUMMARY:

Residence / Building Manager Jobs | Student Accommodation | Residence Management | Property Operations | Pretoria

Residence / Building Manager | Student Accommodation

Lead the Residence. Build the Community. Create an Exceptional Student Living Experience.

About the Role

POSITION INFO:
Key Responsibilities Residence & Building Operations Take ownership of the day-to-day operational management of the residence, including: Front office and reception services Resident administration and communication Building presentation Cleaning and housekeeping standards Security service delivery Access control Common-area management Operational inspections Inventory management Operational risk management Compliance with company operational standards You will ensure the residence remains professionally managed and consistently delivers high operational standards. Student Experience & Resident Engagement Create an exceptional student living experience by: Building a vibrant and inclusive residence community Planning and delivering student engagement activities Coordinating social, educational and wellbeing programmes Supporting first-year student integration Promoting diversity and inclusion Encouraging resident participation Managing Student Assistants \/ Residence Ambassadors Supporting student wellbeing through appropriate referrals Managing resident complaints professionally Building positive relationships with students and parents Driving resident satisfaction and retention Team Leadership & People Management Lead and develop the operational team through: Daily operational management Setting performance objectives Conducting team meetings Coaching and mentoring Performance management Identifying training requirements Supporting recruitment and onboarding Promoting teamwork and accountability The objective is to create a positive, professional and service-driven workplace culture . Student Intake & Operational Readiness Lead annual student intake and turnover preparations by ensuring: Rooms are prepared for occupation Cleaning standards are achieved Furniture and equipment are inspected Welcome packs are prepared Staff are fully trained Building inspections are completed Deficiencies are identified and resolved before occupation Student arrivals are efficiently managed Customer Service Excellence Maintain exceptional service standards by: Responding promptly to resident enquiries Resolving complaints effectively Monitoring service levels Maintaining regular communication with residents Conducting resident satisfaction surveys Implementing service-improvement initiatives Building Inspections & Property Standards Conduct regular operational inspections of: Student rooms Common areas Reception areas Study spaces Recreational facilities Cleaning standards Security standards Furniture and equipment Record findings and ensure corrective actions are implemented. Facilities & Maintenance Coordination The Residence \/ Building Manager will work closely with the Facility Manager regarding maintenance requirements but is not responsible for technical maintenance or statutory building compliance . Responsibilities include: Reporting maintenance requirements Prioritising operational maintenance needs Coordinating contractor access Monitoring maintenance completion Following up on outstanding work orders Communicating maintenance activities to residents Identifying recurring building issues Operational Budget & Cost Management Manage the operational budget for the residence by: Monitoring operational expenditure Managing consumables Controlling stock Managing petty cash where applicable Approving operational purchases within delegated authority Identifying cost-saving opportunities Ensuring responsible use of resources Governance, Risk & Compliance Ensure operational compliance with: Company policies and procedures Residence rules Operational standards Internal controls Risk-management procedures University accommodation requirements Incident-reporting protocols You will also support the Facility Manager with emergency preparedness and safety procedures. Reporting, Administration & Property Systems Prepare and maintain accurate: Weekly operational reports Incident reports Resident engagement reports Resident satisfaction reports Operational KPI reports Occupancy readiness reports Budget reports Inspection reports The role also requires effective use of FG Nexus for resident records, inspections, operational dashboards, incidents, service requests and operational reporting. Experience with FG Nexus or an equivalent Property Management System will therefore be valuable. Minimum Requirements Qualifications Diploma or Bachelor's Degree in Property Management, Hospitality Management, Business Management or a related discipline Advantageous: Qualification in Student Affairs, Community Development or Leadership Professional membership with SAFMA, SAPOA or a related professional body First Aid and Fire Marshal certification Experience Minimum 3-5 years' experience in Property Management, Hospitality, Residence Management or Student Accommodation Previous supervisory or management experience Experience leading customer-facing teams Experience organising community or resident-engagement programmes Operational budget-management experience advantageous Coming from Hospitality? Your experience could be highly relevant. Candidates from Hotels, Hospitality, Serviced Accommodation and other customer-focused residential environments may have many of the skills required for this position. Experience in Front Office Operations, Guest Services, Housekeeping, Customer Experience, Team Leadership, Complaint Resolution, Operational Standards and Community Engagement can translate particularly well into Student Accommodation. Key Skills & SEO Keywords Residence Manager | Building Manager | Student Accommodation Manager | Student Residence Manager | Residence Operations Manager | Property Management | Student Housing | Student Accommodation | Residence Management | Hospitality Management | Property Operations | Building Operations | Resident Experience | Student Experience | Customer Service | Front Office Management | Housekeeping Management | Security Operations | Operational Readiness | Student Engagement | Community Management | Team Leadership | Budget Management | Property Inspections | Resident Retention | Property Management Systems | FG Nexus Who We're Looking For We are looking for someone who is professional, highly organised, energetic, approachable, resilient, ethical and customer-focused, with a genuine passion for creating outstanding student communities. This role requires a visible, hands-on leader who enjoys working with people, solving operational problems and maintaining high service standards while holding teams accountable. Success will be measured by an exceptional student living experience, resident satisfaction and retention, operational standards, building presentation, student engagement, team performance, budget control and effective coordination of maintenance requirements. Why Consider This Opportunity? Join an established Student Accommodation Property Management environment Take ownership of the day-to-day operation of a student residence Lead and develop customer-facing operational teams Make a direct impact on student experience and resident retention Gain exposure to property operations, budgets and operational reporting Build experience within the growing Student Accommodation \/ Student Housing sector Apply Online If you're an experienced Residence Manager, Building Manager, Student Accommodation Manager, Residence Operations Manager, Hospitality Manager or Accommodation Manager, we'd like to hear from you. APPLY ONLINE Flair Talent Management -