Resort Night Manager

SUMMARY:
We have an opportunity for a "Resort Night Manager". Salary: R50 000 - R60 000 pm CTC depending on experience.

POSITION INFO:

• The Resort Night Manager will be responsible and accountable for overseeing the customer experience and resort product offerings delivered by internal employees, business partners and concessionaires across the hotel and public area operations during evening and late night hours, ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved,
• client disputes / queries are resolved and that the customer experience provided across operations are professionally executed in line with standards and legislative requirements.
• This will include the planning, management, delivery and governance of hospitality teams (including the hotel, tollgate, conference centre and transport teams) and processes; ensuring the seamless monitoring and management support for late night banqueting functions in line with clients requirements;
• the maintenance and security of the property (as well as the oversight and management of outsourced business partners during these hours) and the monitoring of shuttle services and transport flow between hotels.
• This will be achieved through collaboration with Business Unit leadership teams across the Resort; leveraging partnerships with relevant stakeholders, managing relationships with guests, optimising the use of technology and focusing on high levels of operational compliance and controls.
• The role will also focus on building and enabling solid and engaged talent and management to support the sustainability of business operations and enable the business strategy to be achieved.

• Diploma in Hospitality Management
• Degree in business management is an advantage
• 10-12 years experience in the hospitality industry including, 5 years at a management level:
• Experience in hotel room product and service standards
• Experience in leading and inspiring teams
• Experience in managing Business Partners and Service Level Agreements
• Thorough understanding of legislation (SHE / LRA/ risk management)
• Demonstrated analytical, commercial and effective decision making ability to prioritize and communicate on key objectives and tactics necessary to achieve business goals