Retail Branch Manager

SUMMARY:
A JSE-listed retail group with a strong market presence is looking for a high-performing Retail Branch Manager to lead its Glenwood branch. This role offers the opportunity to run the branch as a business, driving sales, profitability, and service excellence while developing and motivating a committed retail team.

POSITION INFO:
The Person:

• Degree or Diploma in Retail, Sales or Management essential.
• At least 5 years retail sales experience, with a proven track record in exceeding targets.
• Proficient in MS Office (Excel essential), with excellent computer skills knowledge.
• Own transport is essential.
• Valid driver's licence.
• Branch operates 7 days a week with extended retail hours; management flexibility required

• Strong understanding of products, pricing, and company services
• Familiarity with retail systems (Axapta advantageous) and customer service policies
• Solid knowledge of general retail operations

• Strong problem-solving, decision-making, and critical thinking skills
• Effective planning, organisation, and numerical ability
• Excellent communication, telephone, and customer service skills
• Confident in managing meetings, conflict, and sales interactions
• Enthusiastic, self-motivated, and customer-focused with a positive attitude

• People Leadership: Plan, delegate, and lead branch staff; manage performance, training, HR processes, and leave administration while driving a positive, high-performance culture.
• Customer Experience: Maintain exceptional service standards, manage customer feedback, and continuously improve service delivery.
• Stock & Inventory Control: Own stock management end-to-end — shrinkage, buyouts, reporting, stock movement, and stock takes in line with budget and company policy.
• Sales & Commercial Performance: Set and manage sales budgets, implement sales strategies, analyse performance, and manage pricing in line with market conditions.
• Financial & Operational Control: Oversee cash handling, POS, reconciliations, reporting, COD transactions, refunds, petty cash, and branch-level financial accuracy.
• Loss Control & Security: Actively manage stock losses, branch security, and compliance with internal controls.
• Merchandising & Housekeeping: Ensure visual standards, promotions, planograms, storage, and housekeeping are consistently maintained.
• Compliance & Admin: Manage reporting, documentation, health & safety compliance, and execute regional and head office instructions on time.