SAP Support Manager - (PERMANENT)

SUMMARY:
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POSITION INFO:
Main Purpose of the Job (Overall objective) The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals.   3. Key Performance Areas Resolve daily operational issues and drive system enhancements. Support and manage the SAP solution for the “Order to Cash” and\/or the “Procure to Pay” processes. Manage the IT SAP team responsible for the “Procure to Pay” solution, ensuring high performance and collaboration. Oversee SAP system operations, ensuring 99.8% uptime. Drive the use of SAP SEN training tools and ensure 100% training material is updated and live. Collaborate to ensure successful audits with no repeat findings and implement corrective actions. Support the SAP authorization software (Sorterion) roll-out with special attention to ensuring the appropriate roles & access is designed to ensure efficient SAP support. Implement and activate SAP ALM and ensure full adoption by the SAP support team. Manage IT initiatives and change requests efficiently within allocated time and budget. Allocate resources to support tasks on major projects in collaboration with the Application Portfolio Manager and the project office ensuring timely, quality delivery. Ensure handover from projects to support. Manage change requests and 3rd level support through the 3rd party Application Managed Service (AMS) contract with the agreed budget.   Required Minimum Education and Qualification Bachelor's degree in Information Systems, Business Administration or related. Good experience with SAP S\/4HANA, particularly in the Procure-to-Pay & Order to Cash processes. Proven leadership experience managing teams of 4\/5 or more. Strong project management and process improvement skills. Excellent communication and stakeholder management abilities. SAP S4 training or certification is desirable.   Competencies Delivery-focused and customer-oriented. Resilient and adaptable to change. Analytical with strong problem-solving skills Visionary and enterprising mindset.   Kindly regard your application as unsuccessful if you have not heard from the agency within 2 week