SENIOR FIELD SERVICE TECHNICIAN

SUMMARY:
‘ORIGINAL EQUIPMENT MANUFACTURER’

POSITION INFO:

Based East Rand. Multinational Group which has small & highly professional Offices around the world is seeking a Senior Field Service Technician to add to their team of Technicians. The Corporate Holding Company overseas manufactures their niche products and is the world’s most trusted ‘original equipment manufacturer’ (OEM) with their machinery/equipment being exported and assembled at each of their Customer’s sites. Due to the uniqueness of their machinery/equipment and suite of products there are very few competitors locally and internationally. In addition to their core products being sold, there are accessories & upgrades, audits, repairs & maintenance, spare parts, training and support which are also sold to their Customers (which are all currently in the Mining Sector). It should be noted that there are other industrial customers outside the Mining Sector which will represent a new customer base for the business in due course. Their machines/equipment are ‘state of the art’ and the Holding Company has received multiple awards in their country of origin. The Company is deemed an employer of choice and each Office mainly consists of an experienced team of Engineers and Technicians. The culture of the business is informal yet professional with a high working ethos, transparent, target driven, passionate and very hands-on from ‘top to the bottom’. The Senior Field Service Technician reports into the Services Superintendant and although the candidate will be based in their Jhb Office where there is a large Workshop, there will be extensive travelling to Clients mainly in the North West and Mpumalanga areas as well as supporting the other Service Technicians in Africa.

The Senior Field Service Technician will form part of a team of Field Service Technicians in the Jhb Office and all provide customer support which is mostly on site at the respective Mines. The duties and responsibilities will include: repairs, maintenance, diagnosis of respective machines/equipment, attending to shutdowns, training of Customer’s staff on how to use the Company’s machines/equipment, assisting with stock takes at the Customer’s site and analysing which parts/items need repairs and/or replacement, demonstrating safety leadership, commissioning of equipment/machines, compiling Service Reports which are given to the Customer to act on, engaging in pre and post inspection during commissioning and shutdowns. It should be noted that each machine/equipment which is designed and then manufactured by the Company is unique to the Customer’s needs and requirements. There are periods where a major overhaul is required on the machines/equipment where it is stripped completely and then re-assembled which takes place at the Customer’s site or Jhb Workshop (this can take 4 to 6 weeks). Furthermore, there is a periodic Asset Audit Report that needs to be carried out and then the findings are presented to the Customer. This Report includes photos, item/part numbers, analysis of each part and whether replacement needs to be effected or merely repaired etc. with the ultimate aim of ensuring that the machines/equipment used is at an acceptable operating standard. The use of highly sophisticated computer software is used by the Technician who takes a laptop with him to every site.

Requirements:

• The candidate must be currently employed as a Field Service Technician with one of the OEM’s which could be Komatsu, Sany, Babcock, Metso or similar. Extensive knowledge and practical experience is required in preferably hydraulic systems but electrical systems background will also be considered. In addition, the candidate must be a qualified Trade Tested Technician which could be Electrical, Millwright or Mechanical (no National Diplomas or Engineers).
• Must be able to read drawings which include hydraulic, mechanical and electrical drawings and schematics. The candidate must have reached a seniority as a Field Service Technician or may have specialised and become a Specialist in a particular area but still has his ‘tool box’. Furthermore, must be computer literate using Service Programs and Maintenance Systems/Software as well as using Manuals coupled with drawings.
• Must be able to travel which is usually during the week and be home over weekends. Strong communication and interpersonal skills are required, especially liaising with Customers and have competent writing skills to compile clear and meaningful Service Reports.

Apply on-line or alternatively phone Gerald Lilian on (011) 4841790.

Be advised that if you do not receive a response within two weeks from date of submission of your CV, then please deem your application as unsuccessful.