Sales Account Manager

Recruiter:

Recru-it

Job Ref:

PE011545/LM

Date posted:

Wednesday, March 25, 2026

Location:

Johannesburg, South Africa

Salary:

Market Related Monthly

SUMMARY:
Job purpose:
The purpose of this role is to reach the sales targets through hunting in your base and the market to ensure the company’s fair share of market share, by executing the strategy through a defined process to ensure the defined customer experience

Critical Outputs
Get the number

Achieve your sales target per customer and product line within your allocated agreed territory
Ensure that all deals are within the company’s required product line guidelines unless otherwise agreed to

by the executive for strategic reasons

Gain a full understanding of the company’s current Wallet Share per customer per technology within your

territory and grow to agreed share

Expand the appropriate contact surface per customer within your territory to ensure relevant relationships exist (Product, Pre-Sales, Sales, Retention, Service & Carrier Management Services)
Focus on selling to, selling with and selling through your territory so that the company is top of mind at all times
Ensure that your pipeline is accurate and has sufficient coverage to ensure the achievement of your target monthly taking into account any slippage that might occur
Ensure that deals are properly qualified icw your customers to ensure deal commitment is accurate
Manage any potential churn or loss of revenue proactively
Ensure timeous and accurate delivery of sales forecasting
Increase your client portfolio by obtaining new clients on a monthly basis

By executing the strategy

Develop account plans with your customers that are agreed to, signed off and tracked based on an agreed annual forecast of links and revenues
Use in-depth customer insight to acquire, retain and grow more of the “right” and profitable

customers within your territory

Ensured customer experience is fulfilled and measured in the allocated territory to deliver the company’s brand promise to it’s customers
Build the company’s brand in the territory and ensure that the stated brand promise is delivered across the entire value chain
Overall accountability to meet the company’s commercial, operational, and customer satisfaction targets in the territory
Influence your territory and their customers’ buying criteria to drive the company’s solutions through your channel
Create awareness of and educate your customers on the company’s value proposition and differentiators
Ensure territory weekly progress reports are timeous and accurate
Participate in your customers’ steering committees (product, pre-sales and sales) where relevant to

increasing the company’s mindshare, particularly managing Customers WIP and Forecasts

Ensure the deepening of your understanding of your customers’ businesses and industries
Contribute towards the on-going positioning and brand development of the company within SA
Ensure that all current services are in contract
Develop a call plan per customer including meeting type and objectives to be achieved and execute on the plan with relevant stakeholders
Develop a territory go-to-market plan that is aligned to company’s strategic intentions and execute the

plan

Ensure customers leverage the automation and self-service capabilities within SNOW

Through a defined process

Ensure that all interactions with customers are professionally handled with agreed agenda’s objectives, minutes and actions being signed off by all parties concerned (Channel, Customer, the company’s delivery and service teams and yourself)
Focus on progressing opportunities and deals through the sales stages and probabilities as quickly as possible (SNOW)
Ensure sales process is followed at all times and all information completed within the CRM system (SNOW)
Adhere to the OLA’s defined in the company to ensure responsiveness and speed of delivery
Ensure all communication and quoting templates are current and personalized to your customers
All customer interaction and communication are owned up until the OE is created

In order to add customer value

To proactively engage with your customers and align business solutions to their needs whilst exceeding customer expectations

Requirements:

Matric essential
Relevant tertiary qualification would be an advantage
A good understanding of the greater telecommunication industry
Relevant experience with key channels and Customers
Knowledge of and competent in using Microsoft suit – Word, Excel, PowerPoints
Competence to learn and navigate CRM and associated enablement and productivity tools
Minimum of 5 years Account Management experience

Competencies:

Interpersonal skills
Planning and organizing
Problem-solving skills
Resilience
Persuasiveness
Negotiating skills
Customer Service Orientation
Business acumen
Action orientation
Self-Motivated
Proactiveness
Verbal and written communication skills
Absolute desire to hunt for new business and Customers

POSITION INFO:
Job purpose:
The purpose of this role is to reach the sales targets through hunting in your base and the market to ensure the company’s fair share of market share, by executing the strategy through a defined process to ensure the defined customer experience

Critical Outputs
Get the number

Achieve your sales target per customer and product line within your allocated agreed territory
Ensure that all deals are within the company’s required product line guidelines unless otherwise agreed to

by the executive for strategic reasons

Gain a full understanding of the company’s current Wallet Share per customer per technology within your

territory and grow to agreed share

Expand the appropriate contact surface per customer within your territory to ensure relevant relationships exist (Product, Pre-Sales, Sales, Retention, Service & Carrier Management Services)
Focus on selling to, selling with and selling through your territory so that the company is top of mind at all times
Ensure that your pipeline is accurate and has sufficient coverage to ensure the achievement of your target monthly taking into account any slippage that might occur
Ensure that deals are properly qualified icw your customers to ensure deal commitment is accurate
Manage any potential churn or loss of revenue proactively
Ensure timeous and accurate delivery of sales forecasting
Increase your client portfolio by obtaining new clients on a monthly basis

By executing the strategy

Develop account plans with your customers that are agreed to, signed off and tracked based on an agreed annual forecast of links and revenues
Use in-depth customer insight to acquire, retain and grow more of the “right” and profitable

customers within your territory

Ensured customer experience is fulfilled and measured in the allocated territory to deliver the company’s brand promise to it’s customers
Build the company’s brand in the territory and ensure that the stated brand promise is delivered across the entire value chain
Overall accountability to meet the company’s commercial, operational, and customer satisfaction targets in the territory
Influence your territory and their customers’ buying criteria to drive the company’s solutions through your channel
Create awareness of and educate your customers on the company’s value proposition and differentiators
Ensure territory weekly progress reports are timeous and accurate
Participate in your customers’ steering committees (product, pre-sales and sales) where relevant to

increasing the company’s mindshare, particularly managing Customers WIP and Forecasts

Ensure the deepening of your understanding of your customers’ businesses and industries
Contribute towards the on-going positioning and brand development of the company within SA
Ensure that all current services are in contract
Develop a call plan per customer including meeting type and objectives to be achieved and execute on the plan with relevant stakeholders
Develop a territory go-to-market plan that is aligned to company’s strategic intentions and execute the

plan

Ensure customers leverage the automation and self-service capabilities within SNOW

Through a defined process

Ensure that all interactions with customers are professionally handled with agreed agenda’s objectives, minutes and actions being signed off by all parties concerned (Channel, Customer, the company’s delivery and service teams and yourself)
Focus on progressing opportunities and deals through the sales stages and probabilities as quickly as possible (SNOW)
Ensure sales process is followed at all times and all information completed within the CRM system (SNOW)
Adhere to the OLA’s defined in the company to ensure responsiveness and speed of delivery
Ensure all communication and quoting templates are current and personalized to your customers
All customer interaction and communication are owned up until the OE is created

In order to add customer value

To proactively engage with your customers and align business solutions to their needs whilst exceeding customer expectations

Requirements:

Matric essential
Relevant tertiary qualification would be an advantage
A good understanding of the greater telecommunication industry
Relevant experience with key channels and Customers
Knowledge of and competent in using Microsoft suit – Word, Excel, PowerPoints
Competence to learn and navigate CRM and associated enablement and productivity tools
Minimum of 5 years Account Management experience

Competencies:

Interpersonal skills
Planning and organizing
Problem-solving skills
Resilience
Persuasiveness
Negotiating skills
Customer Service Orientation
Business acumen
Action orientation
Self-Motivated
Proactiveness
Verbal and written communication skills
Absolute desire to hunt for new business and Customers

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