SUMMARY:
Delta Health and Safety
We are looking for an experienced, highly organized, and commercially driven Sales, CSD and Administration Manager to lead our combined Sales, Customer Service Department (CSD), and Sales Administration functions.
The successful candidate will be responsible for driving sustainable revenue growth, gross-profit performance, and operational efficiency, while ensuring a seamless, high-quality customer experience from initial inquiry through to order fulfillment and after-sales support.
This is a critical leadership position requiring an individual who can bridge the gap between commercial strategy and daily execution. In the event that the CEO or General Operations Manager (GOM) is absent or unavailable, this position serves as the designated next line of authority, assuming operational oversight and decision-making responsibility for the organization.
POSITION INFO:
KEY AREAS OF RESPONSIBILITY The successful candidate will be responsible for: Integrated Departmental Leadership: Assuming end-to-end management accountability for Sales performance, CSD operations, and sales administration, ensuring complete alignment across all three areas. Sales Leadership & Business Growth: Translating company strategy into clear sales targets and execution plans covering B2B growth, territory expansion, new account acquisition, and dormant account recovery. Management Rhythms & Coaching: Leading structured weekly sales reviews, managing pipelines, monitoring conversion rates, and actively coaching team members to reach high-performance standards. Order Fulfillment & Cross-Functional Coordination: Overseeing the end-to-end order life cycle and collaborating with Buying, Warehouse, Logistics, and Finance to ensure customer promises align with actual operational capacity and stock lead times. Administration & Commercial Finance Interface: Directing sales administration and customer workflow to maximize efficiency while managing pricing compliance, margins, and financial terms in line with delegated authorities. CRM, Data Integrity & Reporting: Maintaining reliable pipeline data, system metrics, and consolidated reporting within Acumatica (ERP) and CRM tools to drive accurate forecasting and operational decisions. Customer Experience & Issue Resolution: Leading CSD in delivering a responsive customer experience, proactively managing complaints, and resolving fulfillment roadblocks to protect key client relationships. Governance & Performance Management: Establishing clear KPIs, conducting formal performance appraisals, partnering with HR on performance interventions, and enforcing ethical sales conduct and company compliance. MINIMUM REQUIREMENTS Education: Grade 12 \/ Matric minimum required. A relevant tertiary qualification in Sales, Marketing, Business Management, Operations Management, Commerce, or CRM is highly advantageous. Experience: Minimum 5 years' relevant management experience spanning B2B sales, customer service, administration management, operational support, or order-fulfillment environments. Leadership Track Record: Proven experience leading and coaching sales\/admin teams, conducting pipeline reviews, forecasting, and executing structured performance management processes in partnership with HR. Technical & Systems Proficiency: Demonstrated competence in CRM and ERP environments ( Acumatica experience is a distinct advantage ) alongside advanced Microsoft Office skills, particularly MS Excel. Cross-Functional Capabilities: Proven ability to coordinate customer commitments across Sales, CSD, Procurement, Logistics, and Finance functions. Industry Experience: Prior background in PPE, safety equipment, industrial supply, warehousing, or distribution sectors is highly advantageous. KEY COMPETENCIES Leadership & Delegated Authority: Confident, decisive leadership with the capability to manage performance and step up as second-in-command during executive absences. Commercial Acumen & Execution: Strong grasp of revenue generation, gross-profit margins, price structuring, pipeline dynamics, and business growth strategies. Cross-Functional Collaboration: Ability to eliminate organizational silos, align multi-departmental teams, and build clean operational handovers across the customer journey. Operational & Administrative Control: Exceptional organizational skills to manage complex order fulfillment workflows, documentation, and data accuracy without creating unnecessary bureaucracy. Performance Accountability: Experience in setting clear job expectations, diagnosing skill\/effort gaps, and conducting fair, documented performance management. PERSONAL ATTRIBUTES Results-driven, commercially astute, and execution-focused. Credible leader who leads by example, holds high ethical standards, and takes full ownership. Strong problem-solver with high emotional intelligence and stress tolerance. Highly organized with keen attention to detail, data accuracy, and structured management rhythms. Resilient, adaptable, and comfortable managing competing operational priorities in a fast-paced environment. WHY JOIN US? This is a high-visibility leadership role offering the opportunity to direct a multi-faceted team, influence business strategy, and directly impact profitability and customer satisfaction. If you are an experienced sales and operational leader ready to step into a position of genuine authority and strategic value, we welcome your application.
