Sales Manager

SUMMARY:
To lead and manage the parts sales department by overseeing sales operations, stock management, and staff performance to meet business objectives. The role focuses on driving gross sales, achieving GP targets, and implementing marketing and business strategies.

POSITION INFO:
Key Responsibilities:
Strategic & Operational Management

• Develop and implement sales strategies and stock management processes.
• Track and manage parts orders for both internal and external customers.
• Forecast departmental goals and prepare budgets.
• Conduct sales analysis and ensure profitability through accurate inventory control.
• Lead promotional campaigns and generate monthly and annual sales reports.
• Develop wholesale parts programs to increase profit and market share.

• Drive daily, weekly, and monthly sales targets.
• Ensure exceptional service to both internal and external customers.
• Resolve customer complaints and queries.
• Monitor customer satisfaction and implement improvements.
• Oversee customer purchases and order processes

• Manage, coach, and develop a high-performing sales team.
• Monitor and improve team KPIs and individual performance.
• Recruit, train, appraise, and discipline staff as necessary.
• Encourage team building and ensure team alignment with company values.
• Promote a positive and high-standard work culture.

• Build and maintain strong relationships with internal and external stakeholders.
• Collaborate with leadership and other departments to ensure alignment with strategic goals.
• Contribute to new business initiatives and continuous improvement projects.

• Ensure adherence to Health and Safety, company policies, and regulatory requirements.
• Take ownership of personal and team development.
• Stay resilient, motivated, and lead by example.
• Foster a collaborative and proactive team environment.

• Matric (minimum with Maths Literacy).
• Relevant additional qualifications (advantageous).
• 5–8 years’ experience in a similar managerial role in the motor/truck parts industry.
• Technical knowledge of motor parts and procurement.
• Familiarity with ISO 9001/45001 standards.
• Proficient in Microsoft Office Suite.