Sales Manager

SUMMARY:
Our client is looking for an experienced Sales Manager to join their team in East London. The successful candidate will be responsible for managing a sales team, maintaining and growing customer relationships, identifying new business opportunities and achieving sales targets within a manufacturing environment. The role requires strong FMCG sales experience, leadership capabilities and a customer-focused approach to driving business growth and profitability.

POSITION INFO:
Key Responsibilities Manage and motivate the sales team to achieve individual and departmental sales targets. Service existing customers while identifying and securing new business opportunities. Develop new markets and grow the customer base to increase sales volumes and revenue. Achieve sales targets, budgeted tonnage and revenue per ton (RPT) objectives. Maintain regular customer call cycles and ensure consistent engagement with the customer base. Monitor sales performance and prepare accurate sales reports and business review analyses. Ensure customer satisfaction in terms of pricing, service delivery and product quality. Coordinate with Internal Sales to ensure quotations are prepared and submitted timeously. Ensure quotations meet customer specifications, including board grade, artwork and compression strength, while remaining production-friendly to maximise operational efficiency and profitability. Monitor stock levels and work with relevant departments to minimise excess stock. Ensure on-time, in-full (OTIF) delivery targets are achieved. Implement price increases as required and communicate pricing changes effectively to customers. Build and maintain strong customer relationships through regular engagement, business reviews and customer entertainment when required. Manage customer expectations and remain accessible to customers before and after normal working hours when necessary. Travel outside the metropolitan area and outside normal working hours as required by business needs. Manage and develop subordinates through mentoring, coaching, performance management and staff welfare activities. Ensure team members understand their responsibilities and perform in accordance with their job descriptions. Minimum Requirements Qualifications: Grade 12 (Matric). A tertiary qualification in Sales, Marketing or a relevant BCom degree. Computer literacy. Experience: At least five years' sales experience within the FMCG industry. Proven experience in sales team management and achieving sales targets. Key Skills and Competencies Strong sales, negotiation and business development skills. Proven leadership and team management abilities. Excellent customer relationship management skills. Strong analytical skills and the ability to interpret sales reports and business performance. Good planning, organisational and time management skills. Ability to identify market opportunities and drive revenue growth. Strong communication and interpersonal skills. Commercial awareness and a focus on profitability. Ability to work under pressure and meet deadlines. Flexibility to travel and accommodate customer requirements outside normal working hours.