Sales Representative (chemical industry)

Business Development
· Maintain brand reputation and ethos of business in a professional manner.
· Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
· A client call planner must be completed and repeated in a 4-to-6-week cycle.
· To monitor sales and gross profit activities.
· Present and sell company products and services to current and potential clients.
· Follow up on new leads and referrals resulting from field activities.
· Provide product demonstrations at new and existing clients.
· Develop new business opportunities at existing clients (upselling).
· Meet the agreed sales targets.
Customer Relationship Management
· Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
· Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
· Build a relationship with all key people within the client portfolio. (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
· Always provide prompt service and assistance.
· Assist with deliveries to customers in unforeseen circumstances.
· Attend to customer needs concerning the best suited products and their efficient use.
· Manage account services though quality checks and other follow-ups.
· Carry out technical installations, repairs and maintenance of equipment where necessary.
· Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
· Provide emergency service coverage after hours to appreciative customers.
· Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
· Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.
Communication and Feedback
· Attend and participate in all sales meetings.
· Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
· Assist in providing the Sales Manager with relevant Service Report data.
· Submitting a weekly sales/technical report to Sales Manager.
· Adhere to Company Data and Communication Policies.
· Use prescribed templates where available.
· Comply with deadlines where set/required.
Administration Services
· Assist the Debtors department with the following up of monies when required to do so.
· Ensuring that new clients have the correct cash or credit application forms completed.
· Provide updated client contact information.
· Manage product merchandizing in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
· Provide prompt quotations to clients within 24 hours of visit and ensure follow up of quotes.
· Ensure HSE standards (as relating to our product supply) are maintained on client sites.
· Perform Stock Management and stock taking on a regular basis where required to do so.
Self-Development
· To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
· Strive continually to keep abreast of changes in the industry.
· Attend all training courses as provided by the company from time to time.
· Work on improving your selling skills through self-study.
Experience and Qualifications
· Three years’ experience in a similar. sales environment will be essential.
· Proficiency in Microsoft Office with intermediate level is preferred.
· Excellent selling, presentation, communication and interpersonal skills.
· Negotiation skills.
· Own vehicle and valid driver license.
· Excellent organizational skills & good multitasking skills.
· Ability to meet deadlines.
· Be bilingual.