Sales Support - Technical

SUMMARY:
Sales Support vacancy available at a well-established company based on the East Rand!

POSITION INFO:
Minimum requirements:

• Matric
• CRM experience
• Computer literate
• Packaging industry experience advantageous

• Order Processing and Administration
  
  • Capture and process customer orders accurately and timeously.
  • Coordinate with logistics and warehouse teams to ensure timely delivery.
• Customer Relationship Management
  
  • Handle customer queries, provide product information, and follow up on orders.
  • Maintain strong relationships with clients through professional communication.
• Sales Team Assistance
  
  • Support sales representatives with quotes, proposals, and tender documentation.
  • Prepare sales reports, presentations, and documentation as required.
• Data Management
  
  • Maintain and update the CRM system with customer information and sales activities.
  • Track sales leads and ensure data accuracy for reporting and analysis.
• Product and Pricing Support
  
  • Assist with the preparation of product catalogues, pricing lists, and promotional materials.
  • Ensure pricing accuracy and communicate changes to relevant teams.
• Internal Coordination
  
  • Liaise with marketing, finance, and operations teams to align sales activities with company goals.
  • Follow up on stock availability, lead times, and back orders.
• After-Sales Support
  
  • Assist in resolving delivery issues, returns, or product complaints.
  • Coordinate customer feedback and escalate unresolved issues when necessary.
• General Office Support
  
  • Manage sales documentation, filing, and correspondence.
  • Schedule meetings, arrange travel for sales reps, and support team logistics.