Sales Team Leader

SUMMARY:
Our client is looking for an experienced and results-driven Telesales Team Leader to lead a high-performing sales team within the financial services industry.
The successful candidate will be responsible for managing a team of telesales consultants selling financial products, including personal loans, retail loans and in-store credit cards. This role requires a strong sales leader who can drive performance, motivate a team and consistently achieve sales targets.

POSITION INFO:
Key Responsibilities Lead, manage and motivate a team of telesales consultants selling financial products, including personal loans, retail loans and in-store cards. Drive team performance to achieve and exceed monthly sales targets and operational KPIs. Set clear, measurable goals and performance expectations for individual consultants and the overall team. Conduct regular performance discussions, provide constructive feedback and implement action plans to address underperformance. Coach, mentor and develop team members to improve sales techniques, productivity and conversion rates. Manage employee behaviour, workplace conflict and disciplinary matters, including issuing formal warnings in line with company policies and procedures. Address performance and behavioural issues consistently, fairly and professionally, maintaining accountability across the team. Ensure the team follows established sales processes, procedures, scripts and compliance requirements. Monitor daily sales activities, call quality, productivity and conversion rates, identifying areas for improvement. Maintain high standards of professionalism, discipline and accountability within the team. Lead by example, demonstrate strong ownership and exercise sound judgement when managing challenging employee situations. Compile and present regular sales and performance reports to management. Minimum Requirements Matric certificate. At least 3 years' experience in a Telesales Team Leader or Sales Team Leader role. Proven experience managing an outbound sales team. Strong leadership, communication and people management skills. Mature, consistent and professional approach to managing people and performance. Ability to manage conflict, behavioural issues and disciplinary processes confidently. Strong understanding of sales targets, performance management and telesales operations. Highly organised, process-driven and able to maintain accountability and operational standards. Ability to work under pressure in a fast-paced, target-driven environment.