Scrum Master / Agile Coach

SUMMARY:
About the job:

• As the Scrum Master / Agile Coach, you will play a pivotal role in shaping and maturing our organisation-wide ways of working across Agile and beyond, to create self-sustaining, high-performing teams that can adapt to change and continuously deliver value to customers

POSITION INFO:
Role purpose:

• The core purpose of this role is to foster a high-performing Agile software delivery environment by building self-organising teams, improving the flow of value from concept to delivery, and championing a culture of relentless improvement
• At the same time, the role will extend beyond Agile software delivery to include the adoption of AI across all organisational functions, the optimisation of our innovation processes, Agile practices for non-software teams, and DevOps collaboration processes
• Organisation-wide ways of working
• Team Facilitation and Delivery (Scrum Master)
• Coaching and Upskilling (Agile Coach)
• Process Improvement and Reporting

• Deep knowledge of the Agile Manifesto and its guiding principles
• Adhere to and improve the current set of key metrics
• Expertise in Scrum and Kanban frameworks, including their practical application
• Excellent facilitation, coaching, and mentoring skills
• Exceptional communication, interpersonal, and influencing skills, with the ability to educate and inspire at all levels of the organisation (from developers to non-technical BUs)
• A strong servant leadership mindset
• Strong conflict resolution and problem-solving abilities
• Systems Thinking – the ability to see how parts interact with the whole (big picture thinking)
• Proficiency with or a strong aptitude for leveraging modern AI tools (e.g., generative AI, copilots) to improve process efficiency, team productivity, and metric analysis

• A tertiary degree or relevant diploma is advantageous
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I/II), or equivalent certification is required
• Experience in leading Agile adoption or transformation initiatives across departments is an advantage
• Agile coaching certification (e.g., ICP-ACC, Certified Agile Coach) is highly advantageous
• Minimum 3-5 years of experience as a dedicated Scrum Master for multiple software development teams simultaneously
• Proven experience (2+ years) in an Agile Coach or similar capacity, with a clear track record of designing and delivering training and mentoring teams/stakeholders
• Experience in a health-tech, fintech, or similarly complex, regulated industry is beneficial
• Experience working with both co-located and distributed/contractor teams
• Proficiency with Agile project management tools (e.g., JIRA, Confluence, Azure DevOps)