Segment Lead Lifestyle

Qualification/s Required:
• Related tertiary qualification

Key Responsibilities:
• Developing and maintaining a deep understanding of the client and
competitor market, building out a clear position on customer and
economic opportunities.
• Leading the creation/optimisation of a clear value proposition for the
‘Lifestyle’ segment.
• Driving prioritisation and direction of investment based on deep
customer, commercial, market and organisational insight.
• Evaluating and ensuring optimal customer outcomes based on client
needs.
• Engaging and influencing stakeholders to sponsor and support
opportunities & initiatives.
• Collaborating with multi-disciplinary teams – direct and virtual – to
deliver successful outcomes.

Experience and Behavioural Attributes:
• Minimum 10 years’ related experience in commercial entrepreneurial role within the
financial services arena, ideally with recent experience in the customer segment or
sales.
• A motivated self-starter: problem solver, enjoys creating something new with the
ability to seek out opportunities
• A convincing and influential communicator. Bright, quick thinking and self-confident.
• An appreciation of product economics and drivers of value
• Launched products known for innovation, customer centricity and where there is hard
evidence of value outcomes e.g., profit growth
• A track record of analysing customer needs, behaviour, and attitudes – and
translating this into a business recommendation
• A strong commercial awareness and analytical skills – can identify, size and explain
business opportunities
• Passionate about customer and business value and highly enthusiastic about analytics
& insight and how we can use this to improve experiences for our customers.
• Presenting complex data in engaging, clear and simple ways to varied (and nontechnical)
audiences