Senior Account Manager (Hybrid) - Market Research

SUMMARY:
A well-established market-research agency specialising in B2B and industry research is looking for an experienced Senior Account Manager in Johannesburg.

POSITION INFO:
This is for commercially-minded-research professional to lead end-to-end qualitative and quantitative research projects, manage key client relationships, mentor junior team members and contribute to the growth of a dynamic, expanding business. The role offers exposure to multiple industries within a flexible hybrid working environment.

Minimum Requirements

• Honours Degree in Marketing, Psychology, Economics
• 5–10 years’ proven experience within a market-research environment.
• Strong experience managing both qualitative and quantitative research projects.
• Proven client-facing experience within a research agency or consulting environment.
• Strong knowledge of questionnaire design, fieldwork coordination and report writing.
• Experience conducting secondary research and competitor analysis.
• Excellent analytical, presentation and communication skills.
• Strong project management and stakeholder engagement abilities.
• Leadership experience mentoring or managing junior researchers.
• Proficiency in Excel, PowerPoint and online survey platforms.

• Manage the full lifecycle of qualitative and quantitative research projects.
• Design research methodologies, questionnaires and discussion guides.
• Coordinate fieldwork, data collection and project timelines.
• Analyse findings and deliver strategic insights and recommendations to clients.
• Prepare and present high-quality reports and presentations.
• Manage and maintain strong client relationships across multiple accounts.
• Lead client briefings, project updates and presentations.
• Oversee project quality control and ensure timely delivery.
• Mentor and support Junior Research Executives and Research Executives.
• Assist with operational planning, team coordination and workload management.
• Identify opportunities to add value and support business growth initiatives.

• Hybrid working environment
• Exposure to diverse industries and leading clients
• Collaborative and supportive team culture
• Opportunity to play a key role in a growing business
• Leadership growth and career development opportunities
• Performance-based incentives