Senior Business Analyst BPA

SUMMARY:
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.

We are looking for a Senior Business Analyst BPA to join our financial services client based in Centurion on a 12-month contract. 

The Senior Business Analyst BPA is responsible for leading complex business and system analysis tasks within the Business Process Automation capability, specialising in understanding and improving business processes across the division.
This includes translating complex business requirements (functional & non-functional) into a set of technical solutions.

POSITION INFO:
What you will be doing:

• Lead and manage complex business analysis efforts, determine business system requirements, and identify alternatives/areas of improvements.
• Facilitate workshops, playback sessions, and stakeholder engagements to elicit and identify business and system requirements, refine process understanding and validate solutions.
• Define, document, and conduct end-to-end process analysis and design using BPMN and UML tools ensuring alignment between business objectives, system capabilities, and user experience.
• Translate business requirements to a level of detail appropriate for implementation using user journeys, user stories with acceptance criteria, process diagrams, data models, business rules, and mock-ups.
• Collaborate with architects to define service boundaries, integration touchpoints, and automation opportunities.
• Partner with technical designers to provide input into the design and functional discussions.
• Partner with QA and solution teams to ensure test coverage across business scenarios and process paths.
• Analyse, identify and document business requirements to address process or system constraints and proactively propose sustainable solutions to recurring issues.
• Analyse system trends and proactively propose sustainable solutions.
• Support and enable training, change management, and user adoption strategies.
• Ensure effective and consistent service delivery and support to both internal and external clients in line with the company values.
• Contribute to continuous improvement of BA methodologies, templates, and modelling standards.
• Produce key deliverables such as process maps, business cases, test scenarios, and stakeholder communications.

• Completed BCom Informatics or BSC Degree or other related fields preferably Business Analysis
• 10+ years’ experience as a Business Analyst
• Minimum of 3 years’ experience in the investment environment
• Proven experience in business process analysis and modelling using BPMN 2.0 or equivalent.
• Demonstrated experience in process automation platforms (e.g., IBM BAW, AgilePoint, Appian, or Camunda)
• Exposure to service-oriented architectures (SOA) and API-driven process orchestration.
• Agile working experience preferred
• Ability to facilitate and own elicitation sessions from a business and technical perspective.
• Strong analytical and conceptual thinking skills with the ability to translate ambiguity into clarity.
• Naturally curious and methodical in uncovering process gaps and inefficiencies.
• Adept at handling large, multi-stakeholder initiatives and influencing decision-making through data and process insights.
• Align solutions to IIBA standards and practices.
• Proficient in BPMN 2.0 tools (e.g., Bizagi, Lucidchart).
• Able to produce UML diagrams (use case, sequence, activity) to express process and integration logic.
• Understanding of workflow engines, API orchestration, and process automation concepts.
• Comfortable working with SQL and performing data/process validation.
• Knowledge of Agile delivery frameworks and use of JIRA/Confluence for backlog management.