Senior Control Room Operator - Tier 2

SUMMARY:
Job Title:  Senior Control Room Operator – Tier 2
Location: West Rand, Gauteng
Industry: Security & Mining Support Services
Type: Full-Time       / Environment: High-security, compliance-driven, safety-focused

About the Role
Our client is seeking a highly experienced Senior Control Room Operator to join a mining-focused security operations team. This senior role requires a professional who has previously held a supervisory or managerial position in a control room environment, with extensive experience in monitoring, investigating, and escalating incidents. You will be responsible for overseeing CCTV operations, reviewing footage for investigations, producing accurate reports, and ensuring compliance with all security, safety, and operational standards. If you have discipline, technical expertise, and integrity in high-risk environments, this is an excellent opportunity to advance your career.

POSITION INFO:
What you’ll be doing

• Supervise and operate the control room, including live CCTV monitoring across the mine and associated facilities.
• Detect, evaluate, and escalate security incidents, safety breaches, or operational disruptions.
• Review and analyze recorded CCTV footage for investigations and operational assessments.
• Compile accurate incident reports, including narratives, findings, and recommended actions.
• Operate and maintain CCTV systems, specifically HIK Central, ensuring optimal functionality.
• Lead and support the control room team, including shift handovers and debriefs.
• Support access control monitoring if required.
• Ensure strict adherence to site safety, OHS, and compliance protocols.

• Minimum 5 years’ experience in a CCTV Control Room, with at least 3 years in a supervisory or managerial role.
• Grade 12 (Matric) or higher. (PASS)
• PSIRA Registration – Grade A (mandatory).
• Prior training and experience on HIK Central platform. (Certification required)
• Demonstrated ability to review CCTV footage for investigative purposes.
• Strong report writing skills and attention to detail.
• Excellent communication skills (English).
• Proficiency in Microsoft Office – Excel, Word, Outlook.
• Investigator skills and familiarity with Online Intelligence or Craig Donald training will be an advantage.

• Permanent role with PSIRA Grade A rates and Provident Fund benefits.
• Opportunity to work at a high-profile mining site with strong compliance standards.
• Be part of a professional, safety-first security team.
• Develop and enhance skills in advanced surveillance technologies, investigations, and team leadership.
• Craig Donald training (Observation Assessment)
• Transport to and from work

• (Mining Site Access Required)
• Shift work and 24/7 monitoring will apply.
• The role requires focus, discipline, and professionalism in a high-risk, compliance-driven environment.

• Structured interview, including scenario-based CCTV assessments.
• Medical assessment clearance.
• Criminal background check / Polygraph Testing