Service Manager

SUMMARY:
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POSITION INFO:

Service Manager

Leading company specializing in domestic, commercial and industrial heat pump systems are looking for an experienced and service driven Service Manager to lead and manage their service and maintenance division in Cape Town.

Educational and Experience requirements:

• ±2–3 years’ experience in a Service Manager, Supervisor, or Senior Technician role within HVAC or heat pump industry.
• Strong technical knowledge of:
• Domestic, commercial or industrial heat pump systems
• Refrigeration systems
• Electrical controls
• Plant room equipment and setups
• Project management experience.
• Leadership and team management experience.
• Excellent problem-solving and communication skills.
• Valid driver’s license.

Key Responsibilities

1. Service Operations Management

• Oversee all service, maintenance, and repair operations for heat pump systems.
• Plan, schedule, and allocate technicians for breakdowns, installations, and preventative maintenance.
• Ensure service delivery meets company standards, SLAs, and client expectations.
• Monitor job progress, completion times, and service quality.
• Conduct site visits from time to time to oversee works, ensure quality control, and verify standards are maintained.

2. Team Leadership & Development

• Manage, mentor, and support service technicians and junior staff.
• Conduct performance reviews and skills assessments.
• Identify training needs and implement upskilling programs, especially in heat pump technologies.
• Enforce health and safety compliance on all sites.

3. Client & Contract Management

• Act as the main point of contact for key clients regarding service-related matters.
• Manage service level agreements (SLAs) and maintenance contracts.
• Handle escalations, technical queries, and client complaints professionally.
• Maintain strong client relationships to ensure repeat business.

4. Technical Oversight

• Provide high-level technical support on complex heat pump systems and plant rooms.
• Assist with remote fault finding, diagnostics, and root cause analysis with breakdown technicians on site.
• Ensure correct commissioning, servicing, and repair procedures are followed.

5. Financial & Administrative Control

• Manage service department budgets, costs, and profitability.
• Compile and prepare quotations.
• Approve Job Cards.
• Manage Invoicing alongside the debtor’s department.
• Track technician productivity and job costing.
• Ensure accurate reporting on service performance and KPIs.

6. Inventory & Resource Management

• Oversee stock levels of spare parts, tools, and consumables.
• Coordinate with procurement to ensure availability of critical components.
• Manage service vehicles, tools, and equipment.

7. Systems & Reporting

• Utilize service management software / smart monitoring systems.
• Generate reports on:
• Response times
• Job completion rates
• Equipment performance
• Maintenance schedules
• Drive continuous improvement through data analysis.

Please apply online or contact David on 021 – 531 2015 for more information.