Service Delivery Manager - Africa

SUMMARY:
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POSITION INFO:
Service Delivery Manager | South Africa | Contract (12 months) Drive high-impact service delivery engagements across Africa while shaping technically credible solutions for major customer environments. This is a rare opportunity to combine delivery ownership, commercial awareness, and deep network engineering expertise in a highly autonomous international role. An established technology-focused business is seeking a Service Delivery Manager to support customer engagements, service delivery coordination, and pre-sales activities across the Middle East and Africa region. This role sits at the intersection of delivery, engineering, and customer engagement, requiring someone who can confidently lead engagements while understanding the technical realities behind complex network environments. You will take ownership of service delivery activities from scope definition through execution, ensuring projects remain commercially sound, operationally effective, and aligned to customer expectations. Working closely with engineering teams, partners, and customers, you will play a key role in ensuring services are structured, scalable, and successfully delivered. The environment is collaborative, technically driven, and internationally connected, with daily interaction across European and African teams. The organisation values accountability, technical credibility, and professionals who can operate independently in evolving customer environments. What You’ll Do Own and coordinate end-to-end service delivery engagements Act as the primary point of contact between customers and delivery teams Support pre-sales engagements with technical and delivery input Contribute to RFx responses and delivery planning activities Validate solution feasibility and delivery approaches during customer discussions Coordinate engineering resources, partners, and internal stakeholders Monitor scope, delivery risks, budgets, and resource utilisation Ensure customer engagements remain commercially viable and operationally effective Bridge the gap between engineering teams and customer expectations Support technical delivery activities for smaller engagements where required What You Bring 5–8 years of experience within service delivery, project management, or service coordination environments Previous hands-on network engineering experience Strong understanding of network lifecycle management, including design, deployment, migration, and validation Exposure to optical transport and networking environments, including DWDM and Layer 0\/1 technologies Experience working with customers, engineering teams, and cross-functional delivery environments Strong communication and stakeholder management capability Ability to work independently across multiple regions and time zones Commercial awareness with an understanding of delivery cost drivers and effort estimation Strong organisational, planning, and coordination capability What Success Looks Like Customer engagements delivered efficiently and within the agreed scope Strong alignment between technical feasibility and delivery execution Clear communication and visibility across stakeholders Commercially responsible delivery decisions that support business objectives Effective collaboration across engineering, customer, and partner teams High levels of customer confidence and delivery reliability