Senior Customer Relations Specialist

Recruiter:

O'Brien Recruitment

Job Ref:

129287319

Date posted:

Saturday, August 27, 2022

Location:

Brackenfell, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

A well established company based in Brackenfell Cape Town is looking to employ an experienced Senior Customer Relations Specialist to join their ever expanding organisation. Suitable candidates will need to meet the following requirements in order to be considered for the role:

Qualification

Degree or Diploma in Communications, PR, Journalism, or a related field - (essential)

Experience

+3 years’ experience in a senior customer engagement and/or communications role
Demonstrable experience of acting in a brand ambassador and customer champion
Handling customer correspondence and resolution as a key escalation point, or similar role – (essential)

Knowledge and skills

Ability to communicate in multiple languages
Knowledge and experience in reputation and crisis management – (essential)
Deep understanding of brand and corporate identity – (essential)
Understanding of search engine behaviour, software, and tools – (essential)
Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential)
Experience in a retail environment – (desired)

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