Senior Customer Success Manager

Recruiter:

WatersEdge Solutions

Job Ref:

189479596

Date posted:

Saturday, June 7, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Are you a strategic thinker with a passion for customer success and account growth? We are hiring a Senior Customer Success Manager to join a high-performing, fast-paced global team.

In this role, you’ll play a key part in driving customer retention, expanding revenue opportunities, and championing excellence in customer experience. If you’re commercially savvy, love building trusted relationships, and are excited to lead initiatives that make a difference—this is the opportunity for you.

What You’ll Be Doing

Act as a trusted advisor to your customer portfolio, building strong, lasting relationships
Drive customer retention through proactive engagement, early risk identification, and hands-on problem-solving
Identify and close upsell and cross-sell opportunities across your Book of Business
Collaborate closely with Operations, Sales, Marketing, RevOps, and Finance to deliver exceptional customer experiences
Lead projects and initiatives that improve team efficiency and scalability
Mentor junior team members and help elevate team performance

What We’re Looking For

6+ years of experience in Customer Success, including senior-level account ownership
Proven track record of driving retention and revenue growth
Excellent communication and stakeholder engagement skills
Strong numeracy skills and comfort with metrics (e.g., tax, FX rates, gross/net)
Organised, proactive, and able to thrive in high-growth startup environments
Experience leading cross-functional initiatives or projects
Bachelor’s degree required

If you have not been contacted within 10 working days, please consider your application unsuccessful

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