Senior Developer: CRM/D365

Overall Job Purpose

• To assist with the current CRM 2016 business as usual development requirements & support as well as to assist with the building out and maintenance & support of the future state D365 enterprise implementation for CRM.
• This position requires a Senior CRM/D365 Developer with an in -depth knowledge of the Dynamics On-Prem & D365 Platform as well 3-5 years:

• Experience in customisation and configuration, with knowledge of writing custom C# plugins, custom workflow activities, front end JavaScript and with experience using native CRM/D365 customisation features such as Workflows, Flows, Business Rules, Custom Entities, Microsoft Portals, Canvas Apps, Model-Driven Apps and Power Apps.
• Integration experience writing web APIs and hosting them on IIS (Internet Information Services) as well as on Azure.
• Knowledge on SharePoint integration.

Key Accountabilities



Solution Development, upgrades, and maintenance

· Participate with project teams responsible for system hardware and application software implementation and upgrades. Work closely with technical staff, vendors, and contactors from other institutions to ensure timely and efficient completion of projects.
· Be able to successfully interpret design documentation and build the solution according to the specified requirement/s.
· Negotiates resolution of conflicting requirements.
· Develop and test technical solutions using the development tools applicable to the team.
· Apply software engineering best practices gained through formal education, policies and work experience, during development of solutions.
· Solution Reviews.
· Provide constructive feedback for improvements after solution reviews.
· Attend to maintenance calls from business via System Administrator, within SLA, and with minimum returns and/or bugs.
· Assist in managing testing scripts and identify opportunities for improvement
· Guide the testing team and assist with regression testing if required.
· Clearly document the solution developed.
· Co-ordinate system changes as per the change management process
· Prepare, where necessary for required upgrade roadmaps.
· Adhere to policies and procedures that are compliant with industry and regulatory policies.



Operational Support

· Develop professional relations with all stakeholder teams, business, and vendors.
· Provide technical and functional support on CRM 2016 On-premises as well as D365 Customer engagement.
· Assist in translating business requirements into innovative solutions that leverage the Dynamics platform.
· Assist with the designing, developing, testing and documentation of project solutions, customisations, and upgrades.
· Customize systems to enhance application and meet business requirements.
· Work with the team to identify and remediate any technical issues.
· Troubleshoot issues and propose fixes.
· Ensure that application and underlying hardware and operating systems are monitored.



Solution Design

· Understand technical and functional design requirements.
· Assist during design of the solution.
· Maintains a strong understanding of technology and its application to achieve business objectives i.e., Keep abreast of new developments and forecast future trends in application integration.
· Understand software engineering techniques such as the Software Development Lifecycle (SDLC).
· Comply with Group IT Policies and Procedures. This can include standards for quality, data security and compliance (SAS 70).








Disaster Recovery

· Ensure that the application has recovery capabilities (replication, active-active, backup-restore or whatever means). This is demonstrated with detailed Disaster Recovery plans (in the form of Service Recovery Instructions document) which include comprehensive failover steps, teams/skills involved, upstream/downstream dependencies etc.
· Identify critical components as part of a holistic plan and approach for the Disaster Recovery of the application and its associated sub systems.
· Actively work towards achieving better DR capability (move from backup-restore to replication, replication to high-availability),
· Ensure that software and operating system on production and DR servers are of same version.
· Ensure the technical information pertaining to the applications that your team is responsible for, is kept complete and updated on the Group Technology Repository. This includes architectural diagrams, SOPs, landscape diagrams, ownership information, application tier etc.
· Actively liaise with DR team to book applications for DR tests based on application tier. Ensure that test frequency based on the tier is adhered to.
· Ensure all production servers are backed up and receive reports daily. Ensure failed/missed backup issues are addressed the same day.

Requirements:

Education and Experience Required

• B-Degree/Diploma in IT related field
• MSCA- MB2-715 – Microsoft Dynamics 365 Customer Engagement Online Deployment
• MSCA- MB2-716- Microsoft Dynamics 365 Customisation and Configuration
• MCSE- MB2-717 Microsoft Dynamics for Sales
• MCSE- MB2-718 Microsoft Dynamics 365 for Customer Service

Minimum of 3-5+ years:

• Experience on Dynamics CRM years’ experience within the financial services industry in a similar role.
• Sound knowledge of various technologies (JAVA, .NET, C#, SQL)
• Experience in customisation and configuration, with knowledge of writing custom C# plugins, custom workflow activities, front end JavaScript and with experience using native CRM/D365 customisation features such as Workflows, Flows, Business Rules, Custom Entities, Microsoft Portals, Canvas Apps, Model-Driven Apps and Power Apps.
• Integration experience writing web APIs and hosting them on IIS (Internet Information Services) as well as on Azure.
• IT Operational experience would be advantageous

Knowledge & Skills: (Maximum of 6)

• Strategic Thinking; Conceptual thinking skills
• ITIL - Governance Framework
• Familiarity with Project management principles
• Experience with Information system troubleshooting
• Ability to analyse and make decisions
• Ability to communicate technical information to a non-technical audience (Communication Skills-Written and Verbal)

To apply, send your CV to