Senior Fulfilment Supervisor

SUMMARY:
Are you a hands-on leader with a passion for operational excellence? Step into a high-impact role where your ability to drive fulfilment performance, motivate teams, and streamline processes will shape the success of a fast-paced distribution environment. This is your opportunity to lead with precision and purpose.

POSITION INFO:
Our client is a well-established manufacturer and distributor known for its commitment to quality, customer satisfaction, and operational efficiency. Based in Paarden Eiland, this company offers a dynamic environment where leadership, discipline, and innovation are valued.
As the Senior Fulfilment Supervisor, you’ll oversee the day-to-day operations of the fulfilment centre, ensuring that orders are picked, packed, and dispatched with 100% accuracy and efficiency. You’ll lead a team through high-volume periods, maintain world-class standards, and collaborate across departments to ensure seamless execution.

Why join?

• Lead fulfilment operations in a high-performance, tech-enabled environment.
• Be part of a team that values discipline, innovation, and continuous improvement.
• Enjoy a leadership role with real impact and growth potential.

Key Responsibilities:

• Supervise fulfilment clerks and picker/packers to ensure SLA compliance.
• Oversee picking and packing across Retail, Digital, and Wholesale channels.
• Reallocate resources to meet daily operational demands.
• Ensure gift wrapping and customer requests are fulfilled accurately.
• Monitor individual performance and drive productivity.
• Collaborate with Dispatch and Receiving teams to avoid bottlenecks.
• Review ERP (Odoo) reports to identify and resolve fulfilment issues.
• Recommend layout and process improvements to enhance efficiency.
• Assist with scheduling during peak periods (e.g., Black Friday, December).
• Maintain high morale and discipline through effective leadership.
• Ensure fulfilment areas meet world-class standards of organisation.

Job Experience and Skills Required:

• 3–5 years’ experience in warehousing or fulfilment.
• Matric / Grade 12 (Diploma in Supply Chain, Logistics, or Business preferred).
• Strong leadership and team management skills.
• Intermediate to advanced computer literacy (Excel, PowerPoint, ERP systems).
• Excellent communication, coaching, and mentoring abilities.
• Results-focused, adaptable, and able to lead under pressure.
• Valid RSA driver’s license.

• Supply Chain Planning
• Retail Operations
• Inventory & Forecasting Analytics
• Project Coordination & Resource Management