Senior IT Manager - Telecoms

SUMMARY:
The IT manager is responsible for defining and executing the enterprise IT strategy that underpins the company’s corporate, commercial, and operational functions.

POSITION INFO:
This role has full accountability for:

• Enterprise applications
• IT infrastructure and cloud platforms
• Data governance
• Cybersecurity
• IT service delivery

• ServiceNow (ITSM, workflow automation, service management)
• Google Workspace (collaboration, email, identity)
• Microsoft Azure (infrastructure, compute, identity, security)
• Sage 300 (finance, procurement, reporting)

• Define and execute a 3–5 year enterprise IT strategy
• Align IT roadmap with corporate and commercial objectives
• Establish governance frameworks aligned to ISO, ITIL, and best practice standards
• Act as the custodian of enterprise architecture and standards

• Own the end-to-end lifecycle of all enterprise applications
• Ensure tight integration between:
• ITSM / workflow platforms (ServiceNow)
• ERP systems (Sage 300)
• Collaboration and identity platforms (Google Workspace)
• Cloud data and application platforms (Azure)
• Drive automation and digitisation of business processes
• Ensure data consistency and integrity across systems

• Architect and manage enterprise workloads on Azure:
• Virtual machines and application hosting
• Identity and access (Entra ID)
• Secure connectivity and services
• Ensure high availability, resilience, and disaster recovery capability
• Optimise cloud cost, performance, and scalability

• Own enterprise IT service delivery across all business units
• Establish and maintain:
• SLAs / OLAs
• Incident, problem, and change management processes (via ServiceNow)
• Ensure consistent, reliable end-user experience
• Oversee collaboration tools, endpoints, and user support services

• Define and enforce enterprise cybersecurity strategy:
• Identity and access management
• Endpoint and cloud security
• Data protection and governance
• Ensure compliance with:
• POPIA
• Internal security policies
• Industry best practices (ISO 27001 aligned)
• Lead incident response and ongoing risk management

• Establish enterprise-wide data governance frameworks
• Enable reporting and analytics across:
• Financial performance
• Operational efficiency
• Customer and service metrics
• Leverage Azure for:
• Data platforms and warehousing
• Business intelligence and reporting
• Ensure a single source of truth across systems

• Manage key technology vendors and partners:
• Microsoft (Azure)
• Google (Workspace)
• ServiceNow
• Sage ecosystem partners
• Negotiate contracts and optimise licensing models
• Ensure vendor accountability against SLAs and deliverables

• Own enterprise IT budgets (CAPEX and OPEX)
• Drive cost optimisation across:
• Cloud usage
• Licensing
• Support and services
• Provide ROI-based justification for all major IT investments

• Build and lead a high-performing enterprise IT function
• Define team structure across:
• Applications
• Infrastructure and cloud
• Security
• Service management
• Drive a culture of:
• Automation
• Accountability
• Continuous improvement

• CTO – Alignment on integration and security points with operational systems
• COO – Business process enablement and operational tooling
• CFO – ERP systems, financial reporting, and cost governance
• Business Units – Enterprise tooling and process digitisation

• 10+ years in IT / enterprise systems leadership
• Experience in mid-sized enterprise or technology-driven environments
• Proven track record managing multi-platform enterprise ecosystems

• Strong experience with:
• Microsoft Azure architecture and operations
• ServiceNow (ITSM and workflow automation)
• Google Workspace administration and security
• Sage 300 or equivalent ERP systems
• Understanding of:
• API integration and middleware
• Identity management (SSO, IAM)
• Cybersecurity frameworks

• Strong executive communication skills
• Ability to translate technical strategy into business outcomes
• Experience managing budgets and vendors
• Strategic thinker with strong execution capability

• Degree in IT, Computer Science, or Engineering
• Certifications (advantageous):
• Azure Architect / Administrator
• ITIL
• CISSP or equivalent security certifications

• High availability and reliability of enterprise systems
• Measurable reduction in operational cost through optimisation
• Strong security posture with minimal incidents
• Seamless integration across enterprise platforms
• Improved business efficiency through automation and digitisation