Senior Key Accounts Manager - Facilities

SUMMARY:

To manage Key Account Managers and associated projects. Accountable for overall performances of general operations.
 
Ensure strategic client retention solutions and integrate these with business development and service excellence.

POSITION INFO:

Project Operational performances
·        Accountable for overall General Operations relating to project delivery performances.
·        Report on key focus area linked to strategy i.e General Operations performance
·        Support KAMs current and planned processes, timelines, values.
·        Check and ensure that all required SLA’s are in line with project requirements and master service agreement.
·        Ensure that SLA’s are compliant with QMS standards.
Contract Management:
·        Contractual SLA compliance
·        Contractual correspondence
·        Audit KAM’s contractual compliance
·        Contractual reporting and escalation
Finance
·        Accountable for project financial Revenue, GP and NP outputs.
·        Ensure that the P&L and AR have been reviewed and addressed pro-actively.
·        Attend monthly P&L meetings.
·        Management of cost of sales and cost optimisation
·        Manage, mitigate and report on Financial Risks
Business Development
·        Identification of additional projects within existing contracts
·        Responsible for leading tenders (pricing and methodology)
·        Presentation to potential clients
·        Initiate process to improve efficiencies utilised in the bid process.
Integration of support services and Ops Team
·        Relationship management between operations and support services including OHS, Procurement, Bids Department, Marketing, Finance and Human Resources
·        Establishing the communication protocols regarding the business strategy and measure progress
·        Identify opportunities to centralise functions within the support services
·        Initiate forums where strategies are outlined and implemented
Operations
·        Support KAM’s with regular client engagement.
·        Point of escalation for high level operational and contractual matters
·        Mobilisation of new contracts
Resource Management
·        Management performance of the KAMs
·        Resource management and development
·        Assist KAM’s and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
·        Engage with EE Committees to support Group compliance.
 
 Key Skills and Experience
·        Grade 12
·        Engineering Qualification in Electrical or Mechanical is an advantage.
·        Min 10 -15  year expertise in Facilities Management at senior management level in leading large teams of professionals and staff
·        Good knowledge of soft and Technical skills in a Property and Facilities Management environment
·        Good understanding of legislation and legal requirements of corporate operations
·        General business acumen, and good understanding of corporate governance requirements and applications
·        Profit driven
·        Sound knowledge of generating, maintaining, and managing contracts and SLA’s
·        Experience in drafting business plans and marketing plans
·        Good financial experience in generating budgets, financials including P&L and income statements
·        Experienced in generating KPI’s and delivering on them
·        Good understanding of Corporate structuring, grading and staff deployment skills
·        Understanding of Employment Equity and Labour Relations
·        Understanding of financial accounting and billing systems and structures
·        Understanding of IT and operational IT requirements
·        Must have practical experience in the above qualification
·        Experience in managing Contracts.
·        Contract such as GCC , NEC, JBCC are advantages.