Senior Manager - Operations and Legal Claims

Recruiter:

The Working Earth

Job Ref:

GC002535/AD

Date posted:

Tuesday, February 8, 2022

Location:

Johannesburg, South Africa

Salary:

980 000 Annually

JOB SUMMARY:
A popular insurance house is looking for a tenured Operations Senior Manager with exposure to the short term insurance industry. A minimum of 5 years of experience in a similar role will be considered

JOB DESCRIPTION:

Duties:

Providing support to management in directing and overseeing the Company’s operations across the various channels and various stakeholders
Exposure to Call centre environment, and the aptitude to provide management with support, guidance, oversight and provide reporting to all stakeholders
Evolving the customer service experience to create engaged customers and be able to implement initiatives driven towards TCF and NPS
Developing and deploying customer care strategies and operational plans focused towards the achievement of the objectives of the business.
Demonstrate understanding of short term regulatory requirements – legal, risk , compliance, POPIA and internal control management across operation
Management and tracking of key metrics for the division –proactively deploy plans to address high risks identified
Strong focus on implementation of projects and have demonstrated history of delivery of key projects
Proactive – capable of identifying and initiating changes in terms of business processes

Qualifications:

LLB degree OR Admitted attorney
Business Administration
Operations qualifications, and Compliance or Regulatory qualifications would be beneficial
At least 5 years operations experience, specifically at a management level

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Senior Manager - Operations and Legal Claims

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