Senior Manager - Operations and Legal Claims

Duties:

• Providing support to management in directing and overseeing the Company’s operations across the various channels and various stakeholders
• Exposure to Call centre environment, and the aptitude to provide management with support, guidance, oversight and provide reporting to all stakeholders
• Evolving the customer service experience to create engaged customers and be able to implement initiatives driven towards TCF and NPS
• Developing and deploying customer care strategies and operational plans focused towards the achievement of the objectives of the business.
• Demonstrate understanding of short term regulatory requirements – legal, risk , compliance, POPIA and internal control management across operation
• Management and tracking of key metrics for the division –proactively deploy plans to address high risks identified
• Strong focus on implementation of projects and have demonstrated history of delivery of key projects
• Proactive – capable of identifying and initiating changes in terms of business processes

Qualifications:

• LLB degree OR Admitted attorney
• Business Administration
• Operations qualifications, and Compliance or Regulatory qualifications would be beneficial
• At least 5 years operations experience, specifically at a management level