Senior Manager - Salesforce Architecture

SUMMARY:
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POSITION INFO:

HYBRID ROLE

Role Description

Analysis and Planning 20%

• Collaborate in the application lifecycle (planning, design, development, deployment, maintenance) collaborating with stakeholders for requirements.
• Continuously research and evaluate new technologies to optimize development efficiency.
• Plan and design well-structured, reusable application architecture.
• Implement and develop according to best practices to ensure high-quality, maintainable systems.
• Participate in project planning by providing estimates, contributing to requirement documentation, and assisting with work breakdown structures.
• Participate in user story creation, estimation, and work plan development, ensuring clear communication of requirements.
• Effectively prioritize, and manage dependencies to ensure timely completion, and switch contexts effectively when the need arises.
• Collaborate effectively with development teams to solve problems, make recommendations, and discuss best practices.
• Proactively identify and mitigate code related risks, adapting as needed.
• Track tasks and progress within JIRA.

Architecture & Infrastructure Product Ownership 25%

• Develop, own, and drive the long-term technical vision and strategic roadmap for the Salesforce platform, aligning it with overall business and IT objectives.
• Collaborate with top leadership to develop and execute on system design roadmaps to support the company’s strategic objectives.
• Serve as the ultimate design authority for all Salesforce-related projects, ensuring solutions are built for scalability, performance, security, and maintainability.
• Evaluate and recommend new Salesforce features, AppExchange products, and integrated technologies to drive business innovation and efficiency.
• Ensure best practices are adopted for architecture implementation together with the overall system architecture in the greater IT landscape.

Development and Testing 40%

• Develop software adhering to project plans, deadlines, and coding standards.
• Develop and maintain high-quality, maintainable systems using efficient and reusable code according to best practices.
• Use version control effectively and according to best practices, as well as backing up other work according to company standards.
• Prepare and maintain testing environments, including examples and instructions.
• Conduct initial testing and assist in developing testing plans.
• Implement and maintain automated tests and component libraries according to team practices.
• Analyze systems to identify root causes of issues within a system, develop workarounds, and implement permanent fixes.
• Deliver thoroughly tested and performance benchmarked work that meets functional requirements before deployment.
• Deploy changes to the production environment following established procedures.
• Implement and maintain DevOps processes, including CI/CD pipelines and Infrastructure as Code as applicable to the team.
• Maintain up to date and accurate code and system level documentation.

Contribution to the Team 10%

• Take ownership of projects.
• Actively participate in peer code reviews, discuss best practices, and contribute innovative ideas to projects.
• Collaborate with the team to solve problems and ensure successful project delivery - on time and as spec'd.
• Contribute to the development of fellow team members through knowledge sharing and promoting best practices.

QMS 5%

• Deliver high-quality products that meet specifications, user requirements, best practices, deadlines, and regulatory compliance (e.g., FDA, CE, ISO).
• Apply knowledge of the Quality Management System guidelines and its relevant processes to ensure quality and SOC2 compliance in medical device- and other software.
• Ensure all testing adheres to defined specifications.
• Contribute to safeguarding information and data in accordance with company policies.
• Keep all supporting documents up to date.

Role Requirements

Minimum education (essential):

• Bachelor’s degree in Computer Science or Engineering (or similar)
• Salesforce Architect Certification (System, Application or Technical

Minimum applicable experience (years):

• 7+ years of related Salesforce experience

Required nature of experience:

• Project implementation management
• Documentation
• Use sound engineering practices to build a solid product while iterating quickly
• Experience with continuous deployment technologies and utilising pipelines for development into Salesforce
• Experience with the Salesforce development toolkit
• Experience developing Apex classes, triggers, VisualForce pages, Lightning components, and web services leveraging the Salesforce REST and SOAP APIs
• Small to medium sized project experience in Salesforce

Skills and Knowledge (essential):

• On platform declarative customizations, Lightning Components, Apex, Data Loader, Workbench
• Sales Cloud
• Service Cloud
• Sales Engagement (High Velocity Sales)
• Marketing Cloud
• Marketing Cloud Intelligence (Datorama)
• Salesforce OMS
• Service Cloud Voice
• Salesforce Connect
• ECI (Einstein Conversational Insights)
• eCommerce integrations