Senior Support Consultant (SaaS | Microsoft 365 | SharePoint)

SUMMARY:
If you enjoy solving complex technical problems, influencing product direction, and being the go-to expert others rely on, this is the role that will stretch you in the best way.
 
My client is looking for a Senior Support Consultant who thrives in high-impact, developer-adjacent environments where no two days look the same. This is more than support, it’s about architecture thinking, integration troubleshooting, and shaping how enterprise customers use cutting-edge SaaS products.
 
You’ll work directly with skilled engineering and product teams, while acting as a trusted advisor to global clients. Expect real ownership, autonomy, and the opportunity to leave a mark on both product and process.

POSITION INFO:
Job Description: Own and resolve complex, high-impact technical issues across a cloud-based SaaS platform Act as the senior escalation point, handling critical incidents and ensuring resolution Provide consultative guidance on system architecture, integrations, and best practices Collaborate closely with Product and Engineering to influence improvements and features Lead advanced troubleshooting across Microsoft 365, SharePoint Online, and workflows Conduct root cause analysis and implement preventative solutions Drive SLA performance and continuous improvement within the support function Mentor and support junior consultants, elevating overall team capability Participate in on-call rotations and support deployment readiness activities Deliver technical training and guidance to customers post-implementation Skills & Experience: 5-7 years' experience in SaaS support, technical consulting, or IT support roles Strong experience with: Microsoft 365 SharePoint Online (configuration & architecture) Power Automate \/ workflow automation Solid understanding of cloud architecture, APIs, integrations, and deployments Experience handling escalations and working as a senior technical escalation point Ability to communicate complex technical concepts clearly to non-technical stakeholders Proven ability to analyse trends, troubleshoot deeply, and prevent recurring issues Exposure to enterprise-level clients is beneficial Qualification: Relevant tertiary qualification in IT, Computer Science, Information Systems, or equivalent industry experience Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town. Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.