Senior Support Engineer

Recruiter:

Data Centrix

Job Ref:

JHB006781/MS

Date posted:

Friday, June 6, 2025

Location:

Portelizabeth, South Africa

SUMMARY:
Datacentrix Eastern Cape is looking for a Senior Support Engineer to be based in Plettenberg Bay. You must have extensive experience supporting Microsoft Exchange 2010 and Active Directory. You must have proven experience in managing incidents and service requests, deployment and ongoing maintenance of desktops, laptops, mobile devices, and their peripheral equipment ensuring infrastructure (including LAN) complies with customer standards, policies, and guidelines. Experience in Staff supervision essential.

POSITION INFO:
Critical Requirements on Skills, Experience & Qualifications

Matric or Grade 12 Essential
5 years of solid technical experience in LAN, End User devices and PC’s, Microsoft
Microsoft MCSA 2016 or Equivalent
Extensive experience supporting Microsoft Exchange 2010 or higher
Extensive experience supporting Active Directory
Minimum 3 years supervisor experience
ITIL v2 Foundation experience
Extensive experience supporting multi-Vendor Hardware and Software platforms
Self-starter with a proven track record and contactable references
Essential Own reliable transport and driver’s license

Overview of the position

Provides the first point of contact for technical assistance
Conduct selective proactive checks, with the express intention of ensuring service delivery
Manage Call queues
Manage escalations
Manage customer experiences and contact
Desk bound
Reporting and measurement of activities
Maintains and manage Assets and Stock

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