Senior Support Engineer - Wits ThirdStream

Main purpose of the job:

• Support, implement and maintain all activities of IT operations such as administration tasks, software and hardware products, network maintenance deployed in the organization.

Location:

• 31 Princess of Wales Terrace, Parktown

Key performance areas:

• Install all software and hardware products including Microsoft products, printers, and other related equipment.
• Maintenance of physical servers and Operating Systems on the servers.
• Effective troubleshooting of software and hardware problems on computers, servers, and networks.
• Maintain and install IT cabling according to company standards and best practice methods.
• Conduct hardware and software upgrades and ensure computers and servers always have the latest Antivirus installed, online, and up to date at all times.
• Oversee network connectivity to ensure stability.
• Active Directory management and maintenance according to Microsoft Best Practise and Standards including DHCP, O365, DNS, Microsoft outlook.
• Manage and monitor backups of server hardware
• View, assign and resolve all calls via the company Helpdesk system and maintain service levels at all times.
• Ensure fast ticket resolution through remote tools like N-Abl.
• Ensure proper incident management processes are followed until ticket closure.
• Ensure change management processes are followed and approved within necessary processes.
• Monitor Capacity and Availability of computers and servers by using internal systems and tools.
• Effective communication within the team and providing a respectful and professional-client relationship at all times.
• Ensure correct escalation and communication plan is followed especially Priority1 issues.
• Ensure tasks set out on projects are completed within the time required and all necessary communication is provided to Senior team members and management if deadlines will not be met.

Required minimum education and training:

• Microsoft relevant Diploma or Degree

Required minimum work experience:

• Minimum of 5 years experience in a desktop support environment.

Desirable additional education, work experience, and personal abilities:

• Minimum A+ and N+, MCITP certification.
• Active Directory and Microsoft Cloud-Based systems such as Azure
• Microsoft Teams and PSTN integration with PSTN will be advantageous.
• Ubiquity Networks and equipment implementations and management.
• Due to several projects being off-site the incumbent would need to be in the possession of a valid driver’s license with their own transport and have the ability to travel.
• Must be able to take ownership of all allocated functions and projects.
• Ability to work under pressure with tight deadlines in an ever-changing environment.
• Ability to exercise discretion, work independently and as a part of a multidisciplinary team
• Must have a high level of customer service orientation.
• Must have a positive attitude with the willingness to continuously grow in a fast-paced environment.
• Must have strong problem solving and troubleshooting skills
• Demonstrate strong customer service expertise.
• Ability to facilitate discussion among people with different backgrounds and opinions leading to consensus
• High level verbal and written communication skills especially about the latest computer-related information
• May work unusual working hours and travel frequently

TO APPLY:

• Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV. Please Apply Online
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.
• The closing date for all applications: 28 January 2022.
• Wits Health Consortium will only respond to shortlisted candidates.
• Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful.
• Note AJ Personnel is fully POPI compliant.
• Note WHC, in accordance with their Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.

Please note:

• AJ PERSONNEL is only responsible for the advertising of the advertisement on behalf of their client Wits Health Consortium.
• AJ Personnel does not have any salary or other information regarding the position.