Senior Travel Designer

SUMMARY:
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POSITION INFO:

A leading player in the luxury travel and conservation space is looking to appoint a Senior Travel Designer to join their high-performing team.

This is not a “standard reservations role” — this is for someone who understands high-end, bespoke travel, thrives in a fast-paced, client-focused environment, and knows how to turn an enquiry into an unforgettable African journey.

The Role

The successful candidate will take full ownership of the design, quoting, and execution of luxury itineraries across Southern and East Africa, delivering a seamless, high-touch experience to both agents and guests.

This role requires someone who can balance creativity with commercial thinking — crafting exceptional journeys while protecting margins and driving revenue.

Key Focus Areas

• Designing bespoke, high-end travel itineraries tailored to client preferences
• Delivering exceptional service levels with quick, accurate turnaround times
• Building and maintaining strong relationships with travel agents
• Identifying upselling opportunities to enhance guest experience and value
• Ensuring accurate quoting, booking, and file management
• Coordinating closely with operations to ensure seamless delivery of trips
• Managing financial performance, margins, and booking accuracy
• Maintaining strong product knowledge across African destinations
• Utilising systems such as Tourplan, WETU, Smartbox and similar platforms

Minimum Requirements

• Matric (Mathematics essential)
• Relevant tertiary qualification in Travel, Tourism or Hospitality
• 4–5 years’ experience in a senior travel design / reservations environment
• Proven track record in itinerary planning, sales and client service
• Strong working knowledge of Tourplan and Microsoft Office
• Excellent communication skills (English essential; additional languages advantageous)

What We’re Looking For

• Someone highly detail-oriented and organised
• A natural relationship builder with a consultative approach
• Strong commercial awareness and upselling ability
• Ability to work under pressure in a fast-moving environment
• A genuine passion for travel, wildlife, and conservation
• A professional who takes ownership and delivers beyond expectations

Why This Opportunity

• Work within a premium, luxury travel environment
• Be part of a business that blends tourism with conservation impact
• Exposure to high-end international clients and agents
• Continuous learning and destination exposure