Senior after sales technical advisor - chinese speaking - DRC

SUMMARY:
Purpose of the role : The After-Sales technical-commercial advisor is a sales negotiator, who visits customer sites, and who advises customers in the identification, analysis and formulation of their expectations in terms of maintenance (maintenance, repairs) and 'use of their equipment. Sale of goods (parts and accessories) and services (contracts, repairs, training, etc.) Advice to clients to

POSITION INFO:

Experience / Knowledge / Know-how

4/5 years of professional experience in maintenance of construction machinery and mines

Chinese and English: read, written and spoken

Know Cat and Other Brand Products

Mastery of computers and the use of software (Word, Excel, SIS, ET, etc.)

Read engine technical diagrams, hydraulic, electrical and transmission technical diagrams

Business skills

Know the operation of motors, electricity, hydraulics and transmission

Know the procedures for preventive maintenance, curative, basic diagnostic CAT or other brands

Master the techniques for controlling contamination of machine circuits

Organize your schedule of customer visits

Represent the group to clients

Communicate with technicians, hierarchy and customers

Main activities of the function:

Sell the company''s technical and commercial solutions (prepare, negotiate, advise, sell and monitor business).

Develop customers (build lasting loyalty).

Manage technical and commercial information (competitive intelligence, recording, operation and analysis of technical and commercial information)

Maintain customers'' machine fleet.

Implement commercial action plans

Improve customer service by better meeting their needs.

Promote training

Make relevant analyzes of the customers'' situation (technical, commercial and economic)

Key performance indicators of the function:

Development of turnover, in line with customer potential

Number of visits and relevant reports

Information records (machine fleet, hours, in IRIUM)

Customer satisfaction

Competence profile

Training and profile

Technical degree (minimum), technical-commercial BTS,

Nationality: Chinese (by birth).

Languages: Chinese (100%) and English (French would be an asset)

Valid driver''s license.

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