Service Delivery Consultant

SUMMARY:

We are currently seeking a dedicated and client-focused Service Delivery Consultant to join our team. The successful candidate will play a key role in managing the delivery of services to our clients, ensuring customer satisfaction, and maintaining strong client relationships.

What you’ll do:

• Re...
  
  

  POSITION INFO:
  

  We are currently seeking a dedicated and client-focused Service Delivery Consultant to join our team. The successful candidate will play a key role in managing the delivery of services to our clients, ensuring customer satisfaction, and maintaining strong client relationships.

  What you’ll do:

  • Retaining and growing current client headcount where opportunities exist.
  • Develop customer strategies for performance metrics, escalation management, and communication.
  • Oversee resources based at client sites.
  • Ensure thorough feedback to all project stakeholders.
  • Attend to and assist in resolving administrative requests on site.
  • Managing all orders on site effectively.
  • Enforce all workplace policies and procedures.
  • Prepare and submit weekly and monthly reports to all stakeholders in line with SLA requirements.
  • Manage customer accounts on Contract Management and Payroll System.
  • Ensure adherence to client company invoicing policies, procedures, and rules within the payroll department.
  • Act as the main point of contact for customers regarding business service issues, questions, and concerns.
  • Recruit and lead cross-functional teams to meet business goals.
  • Identify gaps and develop corrective plans.
  • Driving any issues raised by stakeholders with the management team.

  Your Expertise:

  • Function-related experience: 3 to 5 years in site management or key account consultant capacity.
  • Project and contract admin experience: 2 years.
  • Other Experience: 3 to 5 years in management of headcount on various accounts with experience in payroll functions.
  • Minimum 3 years site\ project management experience.
  • Knowledge of BCEA and LRA.
  • Above average MS Word, PowerPoint, and Excel skills.
  • Exposure to Union engagements and Labour engagement.
  • Strong communication, presentation, and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.
  • Payroll Experience (5 yrs).
  • Experience within the “MEIBC” space (Big Bore- Small Bore Pipefitters, Boilermakers, Electricians, Fire Watchers, Quality Controllers, Riggers, Welders, etc.)
  • Experience working with Companies like Eskom, Babcock, Actom, etc.
  • Valid SA driver's Licence and Own car (in working reliable condition) as there will be a lot of driving (which is reimbursed) between all the various sites.
  • Health and Safety experience.

  Qualifications Required:

  • Matric/ Grade 12.
  • Certificate or diploma in Industrial Relations or Human Resources.
  • Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assess a worksite and prepare a fall protection plan.
  • Degree in Human Resources/Business Management/ Business Admin.
  • Certificates: Safety (OHS Legal Liability, Hazard identification, and Risk assessment, Assessing a worksite and preparing a fall protection plan, Firefighting, First Aid.

  Other information applicable to the opportunity:

  • Work environment: Mainly client sites.
  • Travel: To and from office and client sites.

   

  
  
  

   

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