Service Delivery Manager (SAP)

Recruiter:

HR Genie

Job Ref:

TM0406

Date posted:

Thursday, April 11, 2024

Location:

Johannesburg North, South Africa

Salary:

Market related

SUMMARY:
A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to cust

POSITION INFO:

If you are an experienced AService Delivery Manager with in-depth knowledge and understanding of SAP, the Deloitte Consulting team is looking for you

A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They play a critical role in ensuring that the services provided by an organization meet the needs and expectations of its clients.

Responsibilities:

Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
Seeks to identify additional sales opportunities in client business
Assists in the preparation of proposals/tenders and presentations on request
Is a support resource in planning of sales presentations and client negotiation teams for retained business
Develops market network in business and builds relationships that generate leads
Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client

Criteria:

BSC Computer Science Degree or BCom Informatics
7 Years of experience in a similar role
5 Years experience in a client-facing capacity and 2 years in a managerial role

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