Service Delivery Manager (36 Months Contract)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002768/Dimph

Date posted:

Wednesday, June 18, 2025

Location:

Pretoria, South Africa

SUMMARY:
We are recruiting for an IT Service Delivery Manager role, to manage and ensure high-quality delivery of IT services to internal and external stakeholders, aligning service delivery with business needs and driving continuous improvement

POSITION INFO:
Key responsibilities:

Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements.
Manage relationships with internal teams and external vendors to ensure service quality and performance.
Lead incident, problem, and change management processes.
Monitor service metrics, prepare performance reports, and implement service improvement plans.
Ensure compliance with ITIL best practices, governance policies, and security standards.
Act as the escalation point for critical incidents and drive resolution coordination

Minimum Technical Skills and Qualifications:

NQF Level 7 or higher qualification in Business, Marketing, Public Relations /Communications/ Management, HR, Administration or IT related fields.
ITIL Foundation Certification required.
8+ years’ experience overseeing ICT Service Delivery team and SLA managing.
Experience managing support teams, service desk operations, and vendor contracts.
Excellent stakeholder management and communication skills.
Proven track record of improving IT service performance and customer satisfaction.

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