Service Improvement Manager

 

Recruiter:

TalentLink

Job Ref:

580242196

Date posted:

Saturday, April 9, 2022

Location:

Durban, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

  • Support the development of and implementation of a service line programme in line with a recognised framework e.g. Lean/Six sigma, performance benchmarking, etc
  • To contribute to the planning and assurance of large and small scale programmes of quality improvement which support outcome ambitions for clients
  • Support and or lead on the development and submission of business cases and competitive tenders at all levels that both progress and influence organisational priorities from across the organisation
  • Act as a “critical friend” to challenge existing service plans and practice (in terms of quality, efficiency and effectiveness) and promote positive change.
  • Contribute to the planning and management of projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and using judgement to build in contingency, manage risks and propose adjustments as necessary.
  • Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including analysis of complex information, communications and stakeholder engagement
  • Pro-actively engage stakeholders, respond to and participate in resolving conflicts between different stakeholders when this arises through facilitation or other appropriate mechanisms

 

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