Service Manager

SUMMARY:
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POSITION INFO:

Overview

The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.

Responsibilities

• Ensuring the overall standards required for Bar and Service are met
• Supervising all Bar and Butler duties to ensure quality standards are met
• Overseeing stock, managing ordering, deliveries, and invoicing
• Meeting health and safety protocols
• Ensuring we remain within budget
• Timeous support and communication with other departments
• Working with the Lodge Manager to ensure an overall 5* experience for our guests
• Contributing towards Thornybush being recognised as an award winning – world leading lodge
• Upholding the Thornybush brand and overall standards

Requirements

• Grade 12 | Matric
• Relevant Diploma or Degree to your advantage
• No less than 3 years’ experience in leading a Service Team
• No less than 5 years’ experience working in a high-end safari environment
• Valid Drivers License
• Clear Criminal Record

Technical Skills

• Excellent command of the English language (a second language would be to your advantage)
• Computer literate (Microsoft & Google Suite)
• Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software
• Food and Beverage knowledge
• A good understanding of wine
• Proven track record of successfully leading a large team (leading, motivating, coaching etc.)
• Proven track record of achieving results | goals

Position Details

• Contract type: Permanent
• Site: Thornybush Private Nature Reserve
• Work cycle: 6 weeks on : 2 weeks off
• Benefits: Accommodation, Meals (on duty) and Uniform
• Remuneration: Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid